Account Manager - Spain

📋 Description

• • As an Account Manager at Perk, you will be a pivotal member of our dynamic Account Management Team, dedicated to fostering exceptional customer satisfaction and driving significant growth and margin within our existing client base.
• • You will be entrusted with managing a diverse portfolio of small and medium-sized business (SMB) accounts specifically within the vibrant Spanish and Portuguese markets.
• • This role demands a proactive and results-oriented individual with an insatiable appetite for navigating and expanding accounts in a hyper-growth, fast-paced SaaS environment, embodying a true 'roll-up-your-sleeves' work ethic.
• • Your primary responsibility will be to cultivate deep engagement with your assigned customer base, establishing strong relationships with key contacts and decision-makers to ensure their success and loyalty.
• • A critical aspect of your role will involve developing an in-depth understanding of each customer's unique business objectives and operational challenges, enabling you to strategically guide them in maximizing their utilization and value derived from the Perk platform.
• • You will be instrumental in identifying and capitalizing on expansion opportunities within your existing accounts, actively contributing to the overall growth of your portfolio through up-selling and cross-selling initiatives.
• • Leveraging sophisticated data analytics, you will be responsible for preparing and delivering insightful regular business reviews, comprehensive reports, and compelling presentations to senior stakeholders within client organizations.
• • You will act as a trusted advisor, becoming an expert on the full suite of Perk products and services to effectively meet and exceed ambitious quarterly targets for revenue growth.
• • Building and nurturing robust, long-term relationships with clients will be paramount, enabling you to influence and shape their business travel programs for optimal efficiency and cost-effectiveness.
• • A key function will be to proactively identify recurring issues or pain points across your accounts and develop both immediate, effective solutions and sustainable, long-term strategies to prevent future occurrences.
• • You will serve as a crucial liaison between your clients and various internal Perk teams, ensuring seamless product integrations and smooth roll-outs during new feature implementations.
• • Exceptional time management and prioritization skills are essential to effectively allocate your efforts towards the most impactful business areas and client needs.
• • This role offers a unique opportunity to contribute directly to Perk's mission of eliminating 'shadow work' and empowering businesses to focus on what truly matters, driving real work and real impact.
• • You will be empowered to act as a true owner of your accounts, taking initiative and driving outcomes that benefit both the client and Perk.
• • By understanding the evolving needs of businesses in Spain and Portugal, you will tailor Perk's solutions to meet their specific travel and spend management requirements.
• • You will play a vital role in customer retention by ensuring a consistently high level of service and demonstrating the ongoing value of the Perk platform.
• • The ability to translate complex data into actionable insights for clients will be a key differentiator in your success.
• • You will collaborate with marketing and sales enablement teams to develop strategies that resonate with the Spanish and Portuguese markets.
• • Proactively seeking feedback and engaging in continuous learning will be encouraged to enhance your skills and effectiveness in account management.
• • You will be a champion for the customer within Perk, advocating for their needs and ensuring their voice is heard across product and service development.
• • This position requires a blend of strategic thinking, operational execution, and exceptional interpersonal skills to thrive in a high-growth, customer-centric organization.
• • You will contribute to a positive and collaborative team environment, sharing best practices and supporting your colleagues.
• • The ultimate goal is to ensure that every client within your portfolio achieves their business objectives through the effective use of Perk's innovative solutions.
• • You will be at the forefront of helping businesses in Spain and Portugal modernize their travel and expense management processes, driving efficiency and cost savings.
• • Your success will be measured by your ability to retain clients, grow their spend, and ensure their overall satisfaction with the Perk platform.
• • This role is ideal for a motivated individual looking to make a tangible impact in a rapidly expanding global company.