Account Manager (Suppliers)

Civic Marketplace Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Manager (Suppliers) at Civic Marketplace Inc., you will play a pivotal role in scaling the supplier ecosystem by building, managing, and growing strategic relationships with suppliers on the platform. Your work directly impacts supplier success, revenue retention, and marketplace liquidity, making you a critical driver of the company’s growth in the public procurement space.
• Day to day, you will own supplier success and revenue retention by ensuring suppliers achieve clear ROI through pipeline generation and contract wins, while managing gross and net revenue retention (GRR/NRR) as key performance indicators. You will build and manage supplier relationships as the primary point of contact, developing trust-based partnerships with founders, sales leaders, and GTM teams, and guiding them on how to effectively position their offerings for public sector buyers. You will drive supplier performance on the platform by helping improve profiles, offerings, and responsiveness, advising on best practices for RFQs, shortlists, and cooperative contract positioning, and proactively identifying opportunities to increase visibility and win rates. You will lead strategic reviews and insights by conducting regular business reviews with suppliers to assess performance and growth opportunities, providing data-driven insights on buyer behavior, demand trends, and procurement patterns, and aligning supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics. You will partner cross-functionally with Customer Success, Product, and Partnerships teams to improve supplier experience, feed supplier insights into product development (e.g., onboarding, search, RFQ flows), and support go-to-market initiatives that drive supplier acquisition and engagement.
• The team at Civic Marketplace is mission-driven, high-velocity, and deeply committed to building bridges between public sector buyers and suppliers. You’ll join a culture that values ownership, rapid learning, and staying close to users to build better products, with a focus on helping both agencies and suppliers succeed in the evolving landscape of public procurement.
• In this role, you will have the opportunity to shape the foundational supplier-side success playbook from the ground up, exercise marketplace leverage by influencing both supply and demand dynamics, and drive mission-driven impact by enabling local governments to access better vendors while helping SMBs and HUBs win public sector work. You’ll enjoy high ownership and visibility, with direct impact on revenue, supplier retention, and marketplace liquidity, all within a fast-moving environment where you can build processes from scratch and accelerate your professional growth.

🎯 Requirements

• 2–4 years of experience in Account Management, Customer Success, or Sales with a proven track record of driving renewals, expansions, or revenue growth
• Strong commercial instincts, including the ability to identify upsell opportunities and balance relationship-building with revenue ownership
• Experience in B2B SaaS or marketplace businesses is a strong plus; bonus for experience in government, procurement, or working with vendors selling into the public sector

🏖️ Benefits

• Competitive salary + early-stage equity
• Comprehensive medical, dental, and vision insurance
• Flexible PTO
• Regular team offsites (international)
• Opportunity to help build a category-defining company in public procurement

Skills & Technologies

Remote

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Civic Marketplace Inc.

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About Civic Marketplace Inc.

Civic Marketplace operates an online platform that connects government agencies and public-sector buyers with pre-qualified vendors offering technology, products, and services for civic infrastructure. The marketplace streamlines procurement workflows, facilitates RFx processes, and provides analytics to improve transparency and efficiency in public purchasing.

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