Accounts Receivable Specialist

📋 Description

• • Perform regular follow-up on assigned customer accounts regarding outstanding balances to ensure timely collections.
• • Maintain consistent collection activity according to established schedules and company expectations.
• • Document all customer communications, payment commitments, and account updates accurately and in a timely manner.
• • Support daily payment application and account reconciliation activities to ensure accurate financial records.
• • Monitor incoming payments and update customer account statuses to reflect current balances and payment history.
• • Identify discrepancies between payments received and outstanding invoice amounts, and resolve or escalate as needed.
• • Assist with identifying and resolving billing disputes by gathering documentation and tracking issues through resolution.
• • Communicate professionally with customers regarding outstanding balances, payment status updates, and basic invoice-related inquiries.
• • Utilize approved communication methods and messaging standards when interacting with customers.
• • Escalate complex, sensitive, or high-risk accounts to the Billing Operations & AR Manager for appropriate handling.
• • Maintain detailed and accurate account notes and records in alignment with internal reporting standards.
• • Support accurate AR aging reports and assist with preparation of financial reports and account research as required.
• • Partner closely with the Billing Operations & AR Manager on priorities, escalations, and workflow coordination.
• • Support team workload balancing and provide coverage during absences or peak periods.
• • Participate in AR team meetings and contribute to process improvement discussions.
• • Demonstrate strong attention to detail and organizational skills while managing multiple priorities in a fast-paced environment.
• • Uphold accountability and ownership of assigned responsibilities with a high level of integrity and professionalism.
• • Collaborate effectively with internal teams including billing and accounting to ensure operational excellence.
• • Adapt to new systems and processes with a willingness to learn and improve workflow efficiency.
• • Work independently while maintaining strong alignment with team goals and leadership directives.
• • Adhere to role boundaries: do not independently approve credits, refunds, write-offs, negotiate payment terms, resolve complex billing disputes, make accounting or revenue recognition decisions, or communicate policy exceptions without leadership approval.
• • Work in an office environment with required in-office presence at least three days per week.
• • Sit for extended periods while working on computer systems and use standard office equipment regularly.
• • Occasionally lift up to 20 pounds as needed for administrative tasks.