Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Advanced Support Consultant II provides superior reactive and proactive support for top-tier customers using ETO or Apricot software, ensuring timely resolution of complex issues and adherence to customer-specific statements of work.
- • Day-to-day responsibilities include responding to customer inquiries, diagnosing and escalating technical problems, providing training and coaching on software best practices, maintaining detailed documentation of client interactions, and meeting regularly with customers to review case status and platform needs.
- • The role involves cross-functional collaboration with Support, Product, Professional Services, Development, Sales, Account Management, Partnerships, Marketing, and Executive teams to deliver cohesive customer experiences.
- • The ASC II will develop deep expertise in customer business verticals, strengthen client relationships across organizational levels, contribute to team growth through mentorship, and stay current on platform enhancements to drive proficiency across the support organization.
🎯 Requirements
- • 4+ years of professional experience in technical support, consulting, or customer success
- • 2+ years of experience with ETO or Apricot software preferred
- • Proficiency in SAP Business Objects Reporting and 1+ years of SQL experience
- • Outstanding communication, analytical, and problem-solving skills with technical agility
- • Experience managing multiple client priorities, utilizing Jira/Confluence, Salesforce, and maintaining mid-to-high complexity client relationships
🏖️ Benefits
- • Comprehensive benefits package supporting health, well-being, and professional growth
- • Opportunity to work with over 20,000 customers including 16,000+ nonprofits and 50% of Fortune 100 companies
- • Remote work flexibility within the United States
- • Culture focused on increasing charitable giving to 3% of US GDP by 2033 with inclusive, equitable values
- • Exposure to enterprise-level clients and opportunities for mentorship and knowledge sharing across teams
Skills & Technologies
About Bonterra Tech Holdings LLC
Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.
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