Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • As an Agent Strategist at Vapi Technologies Inc., you will drive post-sales ownership for enterprise accounts to improve retention, expansion, and long-term customer value in a high-growth voice AI platform.
- • You will take ownership of a portfolio of enterprise accounts, build trusted relationships with stakeholders, understand deployment architectures and success criteria, audit health metrics, and align cross-functionally with product, sales, and customer teams.
- • You will establish structured engagement cadences, implement proactive health monitoring using usage and sentiment data, identify renewal risks and expansion opportunities, and deliver executive-ready QBRs for tiered accounts.
- • You will drive renewal conversations 120 days out, surface expansion opportunities supported by data, enforce service boundaries, and contribute to refining post-sales playbooks and tooling as the function scales.
- • Vapi is building the most configurable platform for deploying voice agents, with over 600k developers and 2,000+ added daily, backed by YC, KP Seed, and Bessemer, and led by founder-led ownership culture.
🎯 Requirements
- • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
- • Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
- • Strong stakeholder management skills with ability to engage VP and C-level executives
- • Technically fluent to discuss APIs, integrations, deployment workflows, and architecture without writing code
- • Experience in renewal and expansion motions and ability to build commercial narratives
- • Highly organized with strong CRM hygiene, documentation habits, and follow-through
🏖️ Benefits
- • Competitive salary and excellent equity ownership
- • Comprehensive health coverage: medical, dental, and vision plans
- • Flexible time off: take what you need
- • Catered meals, transportation, gym access, and a $10k annual learning and development budget
- • Quarterly off-sites and team-building events
Skills & Technologies
About Vapi Technologies Inc.
Vapi empowers developers to build and deploy advanced voice AI agents through a highly configurable, API-first platform. Serving a wide range of clients from startups to Fortune 500 companies, Vapi simplifies the creation of leading voice AI products and scales phone operations efficiently. The platform supports a global user base, evidenced by its multilingual capabilities in over 100 languages. With impressive traction, Vapi has powered over 300 million calls and launched more than 2.5 million assistants, highlighting its significant impact and reliability in the voice AI market.
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