AI Trainer

Weave Communications, Inc.

Job Overview

Location

India

Job Type

Full-time

Full Job Description

📋 Description

• Train AI models by reviewing AI-generated responses and delivering consistent, actionable feedback to improve accuracy and relevance.
• Analyze customer feedback on AI behavior, document patterns, and recommend corrective actions to enhance AI performance.
• Own the customer experience of AI-driven interactions by determining when to escalate to human agents and when AI responses are sufficient.
• Generate clear, natural, and conversational written content used to train AI models for customer service scenarios.
• Collaborate with cross-functional teams including product, engineering, and customer support to refine AI processes, content, and outcomes.
• Proactively identify gaps or failures in AI responses, propose solutions, and drive continuous improvement initiatives.
• Maintain detailed documentation of AI training activities, feedback loops, and customer input for internal reporting and model refinement.
• Evaluate the effectiveness of AI responses against customer intent and service standards to ensure alignment with brand voice and quality expectations.
• Work within structured workflows to label, categorize, and prioritize training data for machine learning models.
• Contribute to the development of conversational scripts and response templates that reflect real-world customer interactions.
• Monitor AI performance metrics and provide qualitative insights to support data-driven decision-making.
• Ensure all training activities adhere to data privacy and compliance standards in customer communications.
• Maintain high attention to detail while managing multiple training tasks simultaneously under time-sensitive deadlines.
• Adapt to evolving AI training guidelines and update practices based on team feedback and model updates.

🎯 Requirements

• Bachelor’s degree in any discipline
• 2–3 years of experience in AI training, customer care, chat management, or a related field
• Proficiency in Google Sheets, Slides, and Docs

🏖️ Benefits

• Remote work arrangement
• Flexibility to work North American daytime shifts (Pacific, Mountain, Central, Eastern time zones – India night hours)
• Opportunity to work with cutting-edge AI tools and contribute to improving customer experience at scale

Skills & Technologies

Remote

Degree Required

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Weave Communications, Inc.

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About Weave Communications, Inc.

Weave Communications provides a unified customer communication and engagement platform for small and medium-sized healthcare, dental, optometry, veterinary, and other service businesses. Its cloud software integrates VoIP phone, text messaging, email, scheduling, payments, reviews, analytics, and team collaboration tools into a single interface that syncs with existing practice management systems. The platform automates appointment reminders, billing collections, marketing campaigns, and patient feedback requests while maintaining HIPAA compliance and supporting multi-location practices. Founded in 2011 and headquartered in Lehi, Utah, Weave is publicly traded on the NYSE under the ticker WEAV.

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