AIOps Engineer

Nelnet, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Configure, maintain, and optimize enterprise AI platform deployments (Claude, Copilot, Gemini) across Shared Services tenants, owning authentication models and integration standards.
• Build and deploy AI Agents for Shared Services teams using established pipeline standards, from platform-native builds to custom Agent development.
• Create and maintain a shared resource repository of reusable components, patterns, and frameworks that inform enterprise AI standards.
• Participate in recurring sessions to harvest segment innovations, standardize them, and redistribute them organization-wide, serving as the hands-on AI resource for segments without dedicated AI infrastructure.
• Apply team development standards—including branching strategy, review gates, and CI/CD pipelines—to all AI solutions and platform work.
• Master one AI platform (e.g., Claude) before expanding expertise to others, prioritizing deep technical understanding over broad surface-level knowledge.
• Focus on the craft of prompt engineering, emphasizing input design and control over output generation alone.
• Build systems and tools that other teams rely on as foundational components, not one-off solutions.
• Thrive in ambiguity and are energized by writing the playbook rather than following an existing one.
• Apply context and token optimization techniques to improve model efficiency and response quality.
• Ensure all AI deployments comply with governance, compliance, and security principles specific to responsible AI implementation.

🎯 Requirements

• 1–2 years hands-on experience building with Claude or equivalent LLM APIs
• Proficiency in prompt engineering, API integration, tool-use, and function-calling patterns
• Proficiency in Python and/or TypeScript/Node.js for AI application development
• Familiarity with Agent orchestration concepts: multi-step reasoning, tool chaining, context management
• Experience with MCP servers or equivalent integration patterns
• Proficiency with context and token optimization

🏖️ Benefits

• Medical, dental, and vision insurance
• HSA and FSA accounts
• Generous earned time off
• 401K and student loan repayment assistance
• Life insurance and AD&D insurance
• Employee Assistance Program
• Employee Stock Purchase Program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

Skills & Technologies

Python

Remote

$100k-150k

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Nelnet, Inc.

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About Nelnet, Inc.

Nelnet, Inc. is a diversified financial services and technology company headquartered in Lincoln, Nebraska. Originally founded in 1978 as a student-loan servicer, it now administers federal and private education loans, provides payment processing, tuition management, and campus commerce solutions for K-12 and higher-education institutions, and operates communications, renewable energy, and asset management businesses. The company leverages data and software platforms to support schools, lenders, borrowers, and commercial partners across the United States.

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