Job Overview
Location
Chicago, IL
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products, handling inquiries through multiple communication channels and guiding clients of varying technical backgrounds through basic API integration processes.
- • Day to day, you will respond to client inquiries via phone, chat, and support tickets in a timely and professional manner, address basic questions related to third-party integrations with IBKR API, guide clients through initial API connection processes, direct clients to relevant documentation and resources, triage market data inquiries and escalate as appropriate, route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams, document client interactions accurately in the support system, and follow established support protocols and workflows.
- • You will be part of a dynamic, multi-national team at Interactive Brokers Group, Inc., a global financial services company headquartered in Greenwich, CT, with offices in over 15 countries, known for cutting-edge technology and client commitment, serving individual investors and institutions across over 200 countries and territories.
- • In this role, you will develop strong technical support and client communication skills, gain hands-on experience with financial APIs and trading systems, enhance your problem-solving abilities in a fast-paced environment, and build a foundation for growth into more advanced technical or client-facing roles within the company.
🎯 Requirements
- • Bachelor's degree or equivalent experience (preferred)
- • Basic understanding of programming concepts and what coding entails
- • Excellent written and verbal communication skills
- • Ability to communicate technical concepts to clients with varying levels of technical proficiency
- • Strong problem-solving abilities
- • Customer-service oriented mindset
- • Ability to work in a fast-paced environment
- • Self-motivated and able to handle tasks with minimal supervision
- • Superb analytical and problem-solving skills
- • Excellent collaboration and communication (verbal and written) skills
- • Outstanding organizational and time management skills
🏖️ Benefits
- • Competitive salary, annual performance-based bonus and stock grant
- • Retirement plan 401(k) with competitive company match
- • Excellent health and wellness benefits, including medical, dental, and vision benefits, with company-paid medical healthcare premium
- • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- • Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
- • Corporate events including team outings, dinners, volunteer activities and company sports teams
- • Education reimbursement and learning opportunities
Skills & Technologies
About Interactive Brokers LLC
Interactive Brokers LLC is a U.S.-regulated electronic brokerage and market maker that provides direct-access trading in stocks, options, futures, forex, bonds, ETFs and funds to individual and institutional clients worldwide. The company operates a consolidated equity capital of over $10 billion, routes orders to more than 150 markets in 33 countries, and offers a proprietary Trader Workstation platform, margin lending, portfolio management tools, research and robo-advisory services through Interactive Advisors. Founded in 1978 and headquartered in Greenwich, Connecticut, it is listed on NASDAQ under ticker IBKR and regulated by SEC, FINRA, NYSE and global authorities.
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