Job Overview
Location
Remote South Korea
Job Type
Full-time
Category
Customer Success
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for a large and growing portfolio of customers integrating XBOW’s autonomous pentesting platform into their vulnerability management programs.
- • Own the end-to-end customer experience across hundreds of accounts, ensuring no issue falls through the cracks and all customer needs are addressed with structure and care.
- • Deliver high-touch support by independently analyzing and triaging customer issues before escalating to internal product or engineering teams.
- • Develop, document, and own scalable, repeatable workflows that enable self-service adoption and product-led growth for technical customers.
- • Collaborate closely with Product and Sales teams to align on customer success strategy, feature prioritization, and go-to-market execution.
- • Act as an external-facing technical program manager by identifying gaps in customer workflows, advocating for product improvements, and recommending automation opportunities.
- • Translate complex application security findings and vulnerability data into clear, actionable guidance for security and engineering stakeholders.
- • Understand and contextualize pentesting results using knowledge of OWASP Top 10, CVSS scoring, and common vulnerability classes to answer customer questions confidently.
- • Work with customers managing large-scale assessments across dozens or hundreds of applications, tracking coverage rates, SLA adherence, and emerging trends in scan results.
- • Partner with Product and Engineering to triage edge cases in scan output, distinguishing between product defects and expected platform behavior.
- • Build and maintain customer-facing documentation, runbooks, and enablement materials grounded in real-world product usage and customer feedback.
- • Represent the voice of the customer internally to drive product adoption, reduce friction, and improve long-term customer outcomes.
- • Navigate complex technical questions about the XBOW platform without deep coding expertise, escalating appropriately while maintaining customer trust.
- • Support security teams and AppSec leaders by explaining how XBOW integrates into their existing security toolchains and vulnerability remediation workflows.
- • Monitor customer health metrics and proactively identify at-risk accounts to prevent churn and drive expansion opportunities.
- • Contribute to defining what scaled, successful customer onboarding and adoption looks like at XBOW in a high-volume, AI-driven security environment.
🎯 Requirements
- • Experience in a technical customer-facing role
- • Familiarity with application security or developer tools
- • Working knowledge of application security fundamentals
- • Exposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systems
- • Background in technical program management, technical account management or scaled customer success
- • Fluent in Korean, advanced in English
🏖️ Benefits
- • Competitive base salary starting at USD 130,000 and a meaningful equity package
- • Opportunity to help hundreds of customers succeed with AI-driven security at scale
- • Career growth in shaping how customer success is delivered in a high-volume, high-leverage environment
- • Mission-driven team focused on defining the future of autonomous security
- • Remote work allowed anywhere in South Korea with option to work from Seoul office
- • Full-time contract position with structured hiring process including interviews with Talent, CSM, Global Head of CSM, and General Manager in Korea
Skills & Technologies
GitHub
Remote
About X-Bow Systems Inc.
X-Bow Systems is an American aerospace and defense company specializing in solid-propellant rocket motors, energetics, and additive manufacturing technologies. Founded in 2016 and headquartered in Albuquerque, New Mexico, the company serves defense, space launch, and commercial markets with scalable launch vehicles, modular motors, and advanced materials. X-Bow operates production facilities across the United States and focuses on rapid development cycles and cost-effective solutions for national security and commercial satellite deployment needs.
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