Job Overview
Location
Madrid
Job Type
Full-time
Category
Sales
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Associate Account Manager will join Fresha’s Southern Europe team in Madrid to support the company’s mission as the AI-powered operating system for beauty, wellness, and self-care, connecting salons, spas, fitness studios, and health practices to streamline operations and drive bookings.
- • Day to day, the role involves building strong relationships with salon customers, driving adoption of Fresha’s features including booking, point-of-sale, customer records, marketing automation, loyalty, inventory, and team management, and ensuring clients maximize value from the platform.
- • The team operates across 15 global offices, with a focus on growing Fresha’s presence in Southern Europe, supporting 140,000+ businesses and 450,000+ professionals worldwide who process over 1 billion appointments through the platform.
- • In this role, the individual will develop expertise in SaaS customer success, gain hands-on experience with beauty and wellness industry technology, improve consultative sales and account management skills, and contribute directly to revenue growth and customer retention in a high-growth, innovative environment.
🎯 Requirements
- • Fluency in Bulgarian (spoken and written)
- • Experience in account management, customer success, or client-facing roles
- • Strong communication and interpersonal skills
- • Ability to work independently and take initiative
- • Passion for technology and its application in beauty, wellness, or self-care industries
- • Comfortable working in a fast-paced, dynamic startup environment
🏖️ Benefits
- • Competitive compensation up to €45,000 OTE (depending on experience)
- • Opportunity to work with a global leader in AI-powered beauty and wellness technology
- • Hybrid or flexible working arrangements (implied by global office structure and role autonomy)
- • Exposure to international markets and cross-cultural collaboration across EMEA, APAC, and North America
- • Career growth potential within a rapidly scaling company with 15 global offices
- • Impact-driven role with direct influence on customer retention and platform adoption
Skills & Technologies
About Fresha.com Ltd
Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.
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