Job Overview
Location
Madrid
Job Type
Full-time
Category
Software Engineering
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for beauty, wellness, and self-care businesses using the Fresha platform in the Madrid region, building and maintaining strong client relationships to drive platform adoption and revenue growth.
- • Conduct regular outreach and onboarding sessions with new and existing business clients to ensure seamless integration of Fresha’s all-in-one software, including appointment booking, point-of-sale, customer records, marketing automation, loyalty programs, inventory management, and team scheduling tools.
- • Identify upsell and cross-sell opportunities within the client base by understanding business needs and aligning them with Fresha’s suite of financial technology and operational solutions.
- • Collaborate closely with the Account Manager Team Lead to meet and exceed monthly and quarterly revenue targets through proactive client engagement and retention strategies.
- • Monitor client usage patterns and feedback to provide actionable insights to internal product and support teams, contributing to platform improvements and customer satisfaction.
- • Deliver training and educational resources to clients on how to maximize the use of Fresha’s mobile apps and integrations with Instagram, Facebook, and Google to increase bookings and visibility.
- • Manage client inquiries and resolve operational issues promptly, ensuring high levels of service and client retention.
- • Maintain accurate and up-to-date client records in CRM systems, documenting all interactions, agreements, and performance metrics.
- • Participate in team meetings, regional sales reviews, and company-wide initiatives to align with Fresha’s global growth objectives.
- • Represent Fresha at local industry events and networking opportunities in Madrid to expand brand presence and generate new business leads.
- • Work five days per week from the Madrid office located at Paseo de la Castellana 93b, Oficina 144, 28046 Madrid, in a dog-friendly environment that emphasizes face-to-face collaboration and teamwork.
- • Communicate fluently in Portuguese with clients and internal teams to support business expansion in Portuguese-speaking markets.
- • Leverage Fresha’s AI-powered operating system to demonstrate value propositions to small and medium-sized beauty and wellness businesses, including salons, barbers, spas, medspas, fitness studios, and health practices.
- • Track and report on key performance indicators such as client acquisition rate, retention rate, and revenue per client to support data-driven decision-making.
- • Stay informed about industry trends in beauty, wellness, and self-care to provide consultative advice to clients and position Fresha as a strategic partner.
- • Work autonomously while adhering to company processes, timelines, and compliance standards in a fast-paced, rapidly scaling environment.
🎯 Requirements
- • Fluent in Portuguese (written and spoken)
- • Proven experience in account management, sales, or client success within a SaaS or technology platform environment
- • Strong communication and interpersonal skills with the ability to build trust and rapport with small business owners
- • Ability to work independently and manage a portfolio of clients with minimal supervision
- • Familiarity with CRM systems and sales tracking tools
- • Willingness to work in-office five days per week in Madrid
🏖️ Benefits
- • Competitive OTE of €28,000 to €34,000 based on experience
- • Dog-friendly office environment in central Madrid
- • Opportunity to work within a fast-growing, global tech company with 15 international offices
- • Exposure to cutting-edge AI-powered platform used by 140,000+ businesses and 450,000+ professionals worldwide
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Fresha.com Ltd
Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.
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