Associate Account Manager (Renewal Specialist)

📋 Description

• • The Associate Account Manager (Renewal Specialist) plays a critical role in driving customer retention and revenue growth by managing the end-to-end renewal process for Vanta’s small business customers (up to 10 employees), ensuring seamless renewals while identifying expansion opportunities.
• • Day to day, the role involves proactively reaching out to customers 60–90 days before renewal, managing 10–15 renewals per month, navigating MSA contracts with auto-renewal clauses and 10% YoY uplifts, conducting discovery conversations to assess customer health, maintaining accurate records in Salesforce/Clarity, forecasting renewal outcomes, and collaborating with Customer Success Managers on at-risk accounts.
• • Vanta is a mission-driven company helping businesses earn and prove trust through continuous security monitoring and verification, with a kind and talented team across global offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney, where many succeed without prior security experience.
• • In this role, you will develop expertise in SaaS renewal motions, contract management, CRM-driven forecasting, and customer relationship building, while gaining exposure to the GRC and compliance space and building a foundation for progression toward IC3 capabilities in account management.