Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Sales
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Associate Account Manager Team Lead at OpenDeal Inc. (operating as Republic Services) plays a critical role in driving customer retention and team performance by combining hands-on account management with leadership responsibilities. This role ensures consistent delivery of retention activities, supports team development, and contributes to exceeding business goals through proactive customer engagement and process adherence.
- • Day to day, the Team Lead prepares agendas and participates in weekly planning meetings, team huddles, reinforcement trainings, and skip-level meetings with the Area Retention Manager; supports the Supervisor with escalation requests, case management, and open book of business oversight; mentors and onboards newly hired Associate Account Managers through shadowing and guidance; fulfills daily/weekly/monthly AAM expectations including contractual re-signs, proactive communication on pricing initiatives, and Salesforce documentation of all customer interactions; responds to cancellation requests per escalation policy; works to minimize rate restrictions and customer credits while increasing penetration of Republic Services’ full product suite; and regularly reviews performance with the Supervisor against goals and key relationship status.
- • The Team Lead operates within a high-performing, mission-driven team at Republic Services, a Fortune 500 environmental services leader with over 41,000 employees committed to safety, service excellence, environmental responsibility, and human-centered values. The role contributes to a culture where every voice counts, supported by an 86% employee engagement score and deep community impact through the Republic Services Charitable Foundation.
- • In this role, the individual can develop leadership and coaching skills by mentoring new hires, gain deep expertise in customer retention strategies within the waste and environmental services industry, and grow professionally through exposure to cross-functional initiatives, Salesforce optimization, and strategic account management—positioning them for advancement into supervisory or specialist roles within the organization.
🎯 Requirements
- • High school diploma or G.E.D. (Required)
- • Minimum of 1 year of customer service experience (Required)
- • Waste or transportation industry experience (Preferred)
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage
- • Health care and dependent care spending accounts
- • Short- and long-term disability, life insurance, and accidental death & dismemberment insurance
- • Employee and Family Assistance Program (EAP)
- • Employee discount programs
- • Retirement plan with generous company match
- • Employee Stock Purchase Plan (ESPP)
- • Paid Time Off (PTO)
Skills & Technologies
About OpenDeal Inc.
OpenDeal Inc. operates the Republic investment platform, connecting startups, real-estate, crypto, and gaming ventures with retail and accredited investors under Reg CF, Reg A+, and Reg D exemptions. Users browse vetted offerings, perform due diligence, and invest as little as $50, receiving digital securities or tokens. Republic provides issuers with end-to-end compliance, marketing, and transfer-agent services, while leveraging SPVs to pool investors and manage cap tables. Founded in 2016 and headquartered in New York, the company has facilitated funding for hundreds of companies and projects, including equity, revenue-share, and token-sale structures.
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