
Job Overview
Location
12 Locations
Job Type
Full-time
Category
Software Engineering
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Manage regional training coordinators and team trainers to ensure alignment with Training & Onboarding (T&O) processes, SOPs, and expectations across the JAPAC region.
- • Oversee the end-to-end onboarding and training experience for all new hires in the JAPAC region, ensuring consistent, high-quality delivery and timely completion of required learning paths.
- • Support the ongoing maintenance and evolution of training content by updating materials to reflect changes in tools, workflows, and best practices, and by tracking content health and relevance.
- • Provide real-time training and system support within the region as part of a follow-the-sun model for key training platforms used by the Falcon Complete MDR team.
- • Partner with global Curriculum Developers to contribute regional insights, assist in content development, and ensure training materials remain accurate, operationally aligned, and culturally appropriate.
- • Monitor training data and metrics to identify knowledge gaps, regional performance trends, or readiness challenges, and propose targeted interventions or process improvements.
- • Support intake and prioritization of regional training needs, ensuring alignment with the global training strategy and organizational roadmap.
- • Maintain close communication with regional leaders, onboarding leads, and cross-functional stakeholders to ensure visibility into training progress, challenges, and upcoming initiatives.
- • Ensure consistent adoption of T&O-owned onboarding standards and content within the region while adapting delivery and execution to accommodate regional workflows, time zones, and schedules.
- • Maintain detailed documentation, JIRA tickets, and training records to support operational transparency, audit readiness, and continuous improvement.
- • Deliver hands-on training sessions or facilitate learning activities on an as-needed basis to support team readiness and performance.
- • Serve as the primary regional point of contact for all training-related inquiries, system issues, and operational support needs for the Falcon Complete MDR team.
- • Contribute to the global training ecosystem by sharing regional feedback, best practices, and operational insights to enhance the scalability and effectiveness of learning programs.
- • Work in a distributed, remote-first environment requiring strong self-direction, cross-time-zone collaboration, and proactive communication to drive results.
🎯 Requirements
- • Experience in training, enablement, onboarding, or related operational roles in or adjacent to the cybersecurity industry.
- • Demonstrated ability to manage people and drive accountability across distributed teams.
- • Strong organizational skills with the ability to track training progression, monitor metrics, and identify areas of improvement.
- • Experience analyzing data to uncover deficiencies, trends, or readiness gaps — and articulating proposed solutions.
- • Excellent communication and collaboration skills across time zones and global teams.
- • Working knowledge of learning management systems such as Docebo (or equivalent LMS platform).
- • Experience working with Jira or similar project/workflow management tools.
- • Ability to work independently, prioritize effectively, and deliver results in a fast-moving environment.
- • Passion for improving employee onboarding, training experiences, and knowledge development.
🏖️ Benefits
- • Market leader in compensation and equity awards
- • Comprehensive physical and mental wellness programs
- • Competitive vacation and holidays for recharge
- • Paid parental and adoption leaves
- • Professional development opportunities for all employees regardless of level or role
- • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- • Vibrant office culture with world class amenities
- • Great Place to Work Certified™ across the globe
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.
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