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Associate Customer Operations Manager

Deel, Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• As an Associate Customer Operations Manager at Deel, you will be the face and voice of the company for clients, both internally and externally, building genuine and durable customer relationships while converting them into opportunities for long-term revenue growth.
• You will manage and foster relationships with client accounts, train clients on Deel processes and platform usage, lead interactions with product adoption and growth in mind, and serve as a trusted advisor by providing strategic guidance on operational and product-related issues.
• You will collaborate with the wider growth and support organization, including Account Executives, Strategic CSMs, and onboarding managers, to help Deel grow, while acting as an internal advocate for clients by championing new products and capabilities.
• You will strengthen relationships by solving client challenges, helping to eliminate and uncover churn, and becoming a trusted partner who understands business needs and builds solutions as a mini project manager.
• You will thrive in a highly collaborative, high-performance team, tackling complex, ambiguous problems with a passion for driving real impact across the business.

🎯 Requirements

• 1-3+ years of experience in a customer-facing role such as support, operations, or customer success
• Ability to manage and prioritize high volumes of customer requests
• Previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, or private equity
• Quantitative and data-savvy mindset, with the ability to draw insightful conclusions from complex data sets and synthesize raw numbers into actionable recommendations
• Strong analytical foundation with the ability to manipulate and synthesize data
• Reliable, motivated self-starter with a passionate growth mentality, thriving in fast-paced environments and comfortable with high responsibility

🏖️ Benefits

• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Flexibility of remote work, including optional WeWork access

Skills & Technologies

Junior

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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