Job Overview
Location
US - San Francisco
Job Type
Full-time
Category
Sales
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As an Associate Director, Account Management, Enterprise at Airwallex, you will play a pivotal role in driving growth and deepening relationships with the company’s most strategic enterprise clients across North America. This is a high-impact, customer-facing leadership position where you will serve as the trusted advisor and internal advocate for large-scale businesses leveraging Airwallex’s unified payments and financial platform. Your work will directly contribute to customer retention, expansion, and satisfaction by ensuring seamless API implementation, successful go-live, and ongoing value realization post-deployment. You will operate at the intersection of sales, product, engineering, and support, translating complex technical capabilities into tangible business outcomes for clients in industries ranging from fintech to e-commerce and logistics.
- • On a day-to-day basis, you will take a consultative, solutions-oriented approach to understand each client’s unique operational challenges and financial workflows, then tailor Airwallex’s platform capabilities to meet those needs. You will build and maintain strong relationships with internal stakeholders across Sales, Product, Engineering, Billing, Support, and Strategy teams to align efforts and optimize the customer journey. You will project manage complex, cross-functional customer implementations—spanning technical integrations, compliance requirements, and change management—ensuring timelines are met and risks are mitigated. Proactively, you will identify potential pain points before they escalate, serve as the voice of the customer by feeding insights back to Product and Development teams, and continuously track performance against KPIs, revenue targets, and usage metrics. Additionally, you will champion best practices in client onboarding and engagement, collaborate with technical support to refine service delivery, and consistently exceed sales quotas while keeping the customer’s long-term success at the forefront of every decision.
- • The Enterprise Business team at Airwallex is a high-performing, mission-driven group of innovators dedicated to transforming how multinational organizations manage global payments, treasury, and financial operations. Backed by a culture of ownership, curiosity, and first-principles thinking, the team thrives on solving complex problems with speed and rigor, all while maintaining a deep commitment to customer success. You’ll join a collaborative environment where builders are empowered to move fast, challenge assumptions, and turn ambitious ideas into scalable solutions—supported by Airwallex’s $8B valuation and global footprint spanning 26 offices and over 2,000 employees.
- • In this role, you will have the opportunity to sharpen your strategic account management expertise in a high-growth fintech environment, gaining deep exposure to cutting-edge payment infrastructure, API-driven financial products, and global treasury solutions. You’ll develop advanced skills in cross-functional leadership, technical stakeholder management, and enterprise sales motion—positioning yourself as a trusted advisor who can bridge the gap between complex technology and business value. Over time, you’ll build a track record of driving revenue growth, improving customer satisfaction scores, and influencing product roadmaps through direct customer feedback—accelerating your career as a leader in the future of global finance and embedded financial services.
🎯 Requirements
- • Minimum of 8 years of experience managing complex technology sales or account management for enterprise-level accounts
- • Proven experience working with API-based platforms and technical integrations in a client-facing role
- • Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse internal and external stakeholders across technical, business, and executive levels
- • Strong track record of being success-oriented and accountable for achieving KPIs, revenue targets, and customer outcomes
🏖️ Benefits
- • Opportunity to work with a globally recognized fintech leader valued at $8B, backed by top-tier investors including Visa, Mastercard, Sequoia, and Salesforce Ventures
- • Hybrid work flexibility with base in San Francisco or New York City and approximately 10% travel (once per quarter)
- • Access to a collaborative, innovative culture that emphasizes ownership, learning, and impact—supported by Airwallex’s operating principles and commitment to employee growth
Skills & Technologies
Junior
Onsite
Degree Required
About Airwallex (UK) Limited
Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.
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