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Associate Director, Cloud Engineering

Model N, Inc.

Job Overview

Location

Remote, US

Job Type

Full-time

Full Job Description

📋 Description

• **Strategic & Organizational Leadership** – Own the charter for Model N’s global cloud engineering organization, directly leading multiple teams of Site Reliability Engineers, Systems Development Engineers, and platform builders while coaching the managers who lead them. You will define org structure, succession plans, and hiring roadmaps that scale from today’s 24×7 SaaS footprint to tomorrow’s multi-region, multi-tenant growth targets. Foster an inclusive, high-performance culture where ownership, psychological safety, and continuous learning are non-negotiables.
• **Technical Vision & Execution** – Translate business goals into a living 12-18-month infrastructure roadmap that balances rapid customer value with long-term architectural health. Drive adoption of AWS-native and serverless patterns (Lambda, ECS/Fargate, EKS, Step Functions, EventBridge) to cut operational overhead and accelerate release velocity. Champion infrastructure-as-code (Terraform, CDK, CloudFormation) and GitOps workflows that let any engineer ship safely in minutes, not days.
• **Reliability & Incident Command** – Institutionalize SRE best practices across all product lines: define SLIs/SLOs, error budgets, and blameless postmortems that turn every outage into systemic resilience. Own the global incident commander rotation for Sev-1 events, ensuring MTTR trends downward and customer trust trends upward. Lead capacity-planning and chaos-engineering programs that prove our platforms can absorb 10× traffic spikes without breaking a sweat.
• **FinOps & Cost Accountability** – Partner with Finance and Product to shift cloud spend from “mystery” to “managed.” Implement cost-allocation tagging, anomaly detection, and automated guardrails that keep AWS bills predictable while still enabling experimentation. Present monthly FinOps reviews to the executive team, translating utilization graphs into clear ROI stories that influence roadmap prioritization.
• **Security, Compliance & Governance** – Embed security-by-design into every layer of the stack. Collaborate with CISO and Compliance teams to ensure SOC 2, PCI, and HIPAA controls are automated, monitored, and audit-ready at all times. Drive policy-as-code initiatives that prevent drift and eliminate last-minute “compliance fire drills.”
• **Cross-Functional Influence** – Represent Cloud Engineering in Architecture Review Boards, quarterly OKR planning, and customer advisory councils. Translate deeply technical concepts into crisp narratives that resonate with executives, sales engineers, and external auditors alike. Build bridges between Engineering, Product, Support, and Customer Success so infrastructure decisions always map back to customer outcomes.
• **Talent Magnet & Career Accelerator** – Attract, hire, and retain world-class engineers in a hyper-competitive market. Create individualized growth plans that turn senior ICs into future directors and first-time managers into confident leaders. Run internal guilds, lightning talks, and hack-days that keep the craft fun and the skills sharp.
• **Continuous Modernization** – Shepherd legacy lift-and-shift workloads into cloud-native, containerized, or serverless paradigms without customer disruption. Lead proof-of-concepts for emerging AWS services (Graviton, Bedrock, Private CA) and make build-vs-buy decisions that future-proof the platform for the next decade.
• **Metrics-Driven Mindset** – Instrument everything. From DORA metrics (lead time, change fail rate) to cost-per-transaction dashboards, you will ensure every decision is backed by data. Present quarterly business reviews that show how engineering excellence translates directly to revenue protection and growth.
• **Remote-First Leadership** – Excel in a 100 % distributed environment spanning US time zones. Master asynchronous communication, documentation-as-default, and virtual rituals that keep teams cohesive and energized. Travel up to 10 % for quarterly planning summits and customer site visits.

🎯 Requirements

• 8+ years in cloud infrastructure, platform engineering, or SRE with at least 3 years leading multiple teams or managers in a production AWS environment
• Expert-level proficiency with AWS-native architectures, infrastructure-as-code (Terraform, CDK, or CloudFormation), and CI/CD automation
• Demonstrated success implementing SRE practices, SLIs/SLOs, and large-scale incident management processes
• Strong grasp of FinOps principles, cloud cost optimization, and cross-functional budget planning
• Exceptional communication and stakeholder management skills—comfortable presenting to executives and pairing with senior engineers
• Preferred: AWS Solutions Architect or DevOps Engineer Professional certification; experience in SOC 2/PCI/HIPAA regulated environments; familiarity with containerization and serverless modernization

🏖️ Benefits

• Base salary of $160,000–$182,000 plus annual performance bonus
• 100 % remote-first culture with flexible hours and quarterly in-person summits
• Comprehensive medical, dental, vision, and mental-health coverage starting day one
• 401(k) with company match, employee stock purchase plan, and generous PTO/VTO
• Annual professional-development stipend, AWS certification reimbursement, and paid volunteer days

Skills & Technologies

AWS

Terraform

Junior

Remote

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Model N, Inc.

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About Model N, Inc.

Model N provides cloud-based revenue management software for life sciences and high-tech companies. Its platform automates pricing, contracting, incentives, and regulatory compliance across global pricing, Medicaid, government pricing, trade and channel management, and rebates. Serving pharmaceutical, medical device, semiconductor, and software manufacturers, Model N integrates data from ERP, CRM, and third-party sources to deliver real-time insights that reduce revenue leakage and ensure pricing accuracy. Founded in 1999 and headquartered in San Mateo, California, the company supports clients in over 25 countries through professional services and analytics offerings.

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