Associate Director, Web Operations - REMOTE

📋 Description

• • Lead end‑to‑end delivery, governance, and day‑to‑day operations of centralized Web Operations services, ensuring effective planning, execution, stakeholder engagement, and communication to meet timelines, cost, quality standards, and compliance requirements.
• • Build, mobilize, and manage cross‑functional teams across regions, aligning resources, roles, and responsibilities to enable consistent delivery and a high‑performing collaborative operating model.
• • Lead and develop Web Operations talent across locations, reinforcing Novartis values, strengthening capabilities, and supporting team performance and engagement.
• • Act as a CMS subject‑matter expert, guiding best practices in website management and providing practical direction to maintain high standards, drive continuous improvement, and support innovation in web operations
• • Serve as the primary point of contact for business partners, translating requirements into effective solutions and managing execution, risks, and issues to ensure timely delivery of services and outcomes.
• • Partner with the Drupal platform product team and IT stakeholders to support roadmap execution, enable scaled operations for new features, and ensure compliant content deployment.
• • Identify and implement automation and process improvements to reduce manual effort, improve productivity, and support new launches without increasing spend.
• • Champion standardized processes, operational best practices, and continuous improvement initiatives across Web Operations.
• • Establish and monitor operational metrics and benchmarks, ensuring performance targets are met, while maintaining regulatory and compliance processes.
• • Manage demand, priorities, and budgets, providing oversight of productivity, operating costs, and quality performance to support Web Operations’ overall delivery objectives.