Associate Manager of Consulting Services | Kinetic

📋 Description

• • As an Associate Manager of Consulting Services at Epicor Software Corporation, you will play a pivotal role in leading and developing a team of dedicated consultants focused on delivering exceptional Epicor product implementations and client engagements.
• • This position demands a unique blend of people management and technical leadership, requiring you to guide your team in achieving project success while fostering a culture of continuous improvement and customer satisfaction.
• • You will be instrumental in setting clear objectives, assigning and prioritizing tasks for your Professional Services (PS) team members, and diligently tracking their progress to ensure timely and high-quality delivery.
• • Your contributions will extend to shaping the vision, strategy, and execution of Epicor’s professional services business, directly impacting revenue growth and market positioning.
• • A key responsibility will be to coach your team on best practices in project delivery methodologies, aiming to accelerate backlog consumption and maximize revenue generation without compromising customer satisfaction or success.
• • You will be tasked with monitoring and communicating key business metrics, both internally and to your team, ensuring alignment with company objectives and performance expectations.
• • Identifying and addressing staff training and development needs will be crucial for nurturing talent and ensuring your team possesses the skills necessary to excel in a dynamic ERP consulting environment.
• • You will collaborate closely with various departments within Epicor to ensure all professional services operational functions are seamlessly aligned with overarching company objectives and the evolving needs of our clients.
• • A significant aspect of the role involves supporting sales efforts by assisting with technical and consulting questions during new customer discovery phases, contributing to accurate scoping and compelling proposals.
• • You will actively participate in the development, evolution, and enforcement of Professional Services (PS) processes and standards, driving efficiency and consistency across engagements.
• • This role requires active involvement in pre-sales activities, including presentations, services planning, proposal response development, and detailed work plan creation, ensuring a smooth transition from sales to delivery.
• • You will also undertake direct consulting tasks within your area of expertise, maintaining hands-on knowledge and contributing directly to client project success.
• • Owning a portfolio of active engagements and serving as a project sponsor will be a core responsibility, ensuring strategic oversight and accountability for project outcomes.
• • You will be directly responsible for managing delivery outcomes, including schedule adherence, margin optimization, revenue targets, and overall quality of service.
• • Acting as the primary escalation point for complex customer and delivery issues, you will leverage your expertise to resolve challenges effectively and maintain strong client relationships.
• • Forecasting revenue and margin projections, and diligently managing variances against planned targets, will be essential for financial predictability and business planning.
• • You will forge strong partnerships with Consulting and Sales teams, collaborating on pipeline management, providing accurate estimates, and engaging in commercial conversations to drive business growth.
• • Protecting project scope through the implementation and enforcement of effective change control processes will be vital to ensure project profitability and client satisfaction.
• • Fostering a collaborative and high-performing team environment, you will empower your consultants to deliver outstanding results, acting as a mentor and leader.
• • This role offers the opportunity to make a tangible impact on Epicor's professional services success, contributing to client satisfaction, revenue growth, and the overall strategic direction of the company.
• • You will be at the forefront of ensuring Epicor's clients receive world-class consulting services, driving value and fostering long-term partnerships.
• • Your ability to translate technical solutions into business benefits for clients will be key to your success in this role.
• • You will champion best practices in project management and service delivery, setting a high standard for the entire consulting team.
• • This position requires a proactive approach to problem-solving, anticipating potential issues and developing mitigation strategies before they impact projects.
• • You will be a key player in ensuring the successful adoption and utilization of Epicor products by our diverse client base.
• • The role demands excellent communication skills, enabling you to articulate complex technical concepts to both technical and non-technical stakeholders.
• • You will contribute to the continuous improvement of our service offerings, ensuring Epicor remains a leader in the ERP consulting space.
• • Your leadership will inspire your team to achieve ambitious goals and deliver exceptional value to our clients.
• • This is an exciting opportunity to grow your career in a dynamic and supportive environment, working with cutting-edge ERP technology.
• • You will be empowered to make decisions and drive initiatives that directly impact the success of our professional services organization.
• • The remote nature of this role offers flexibility while demanding strong self-discipline and communication skills to maintain team cohesion and productivity.
• • You will be a key advocate for our clients, ensuring their needs are met and their expectations are exceeded throughout the consulting engagement lifecycle.
• • Your strategic insights will help guide the team's efforts and align them with Epicor's broader business objectives.