AVP, Credit Sales Manager - JCPenney (Florida)

📋 Description

• • As an Associate Vice President (AVP) of Credit Sales Manager for Synchrony Financial, you will be at the forefront of driving credit program success within the JCPenney retail environment across the state of Florida.
• • This dynamic field-based role is pivotal in cultivating strong relationships with regional and store-level client leadership, championing the benefits of Synchrony's credit products, and ultimately influencing in-store execution to achieve and surpass ambitious credit goals.
• • Your primary mission will be to act as a strategic partner to JCPenney, ensuring their teams are empowered and motivated to drive product engagement and maximize credit application volume.
• • You will be responsible for maintaining robust client relationships through consistent and effective communication, actively participating in market and store meetings, and developing tailored in-store product execution strategies and action plans.
• • A key aspect of your role will involve ensuring that overarching regional strategies are seamlessly and effectively rolled out to individual stores, fostering a unified approach to credit sales.
• • You will be tasked with driving application volume to meet or exceed set targets, measured by the percentage increase against the operational plan, directly impacting the financial performance of the credit program.
• • Exceeding customer satisfaction is paramount; you will work towards meeting and surpassing established Client Satisfaction survey target goals, ensuring a positive experience for both JCPenney and its customers.
• • You will play an active role in enhancing the implementation of in-store marketing programs, conducting ongoing training sessions for store personnel, and developing creative credit awareness programs in collaboration with store and market management.
• • A critical responsibility includes auditing signage and point-of-sale materials for compliance purposes, promptly identifying and communicating any issues to ensure adherence to brand and regulatory standards.
• • You will provide essential support to the Client Program Manager and broader client team initiatives, contributing to the overall success of Synchrony's partnerships.
• • The role involves compiling and presenting comprehensive results of ongoing credit programs, demonstrating the impact of your efforts and informing future strategies.
• • You will be entrusted with managing travel and marketing budgets effectively, ensuring resources are allocated optimally to achieve business objectives.
• • Attendance and support at store opening and relocation events will be required, providing a visible presence and reinforcing Synchrony's commitment to the partnership.
• • Developing and nurturing key external client relationships at the store, market, and regional levels is fundamental to this position, building a foundation of trust and collaboration.
• • You will be expected to maximize and leverage credit support and commitment at the store level, working closely with store management to integrate credit seamlessly into their sales processes.
• • Developing an annual marketing plan for stores that aligns with and supports overarching business goals will be a significant part of your strategic contribution.
• • You will have the opportunity to perform other duties and/or special projects as assigned, demonstrating flexibility and a willingness to contribute across various initiatives.
• • This position requires a significant commitment to travel, up to 75% of the time, throughout the state of Florida, necessitating a self-starter attitude and excellent time management skills.
• • A company car is provided, facilitating your extensive travel and on-site client engagement.
• • You will be expected to operate with a customer-focused mindset, responding swiftly and effectively to customer needs and challenges.
• • Exceptional interpersonal communication skills, encompassing written, oral, and nonverbal communication, are essential for building rapport and conveying information effectively.
• • A strong understanding of finance business and industry acumen will be crucial for navigating the complexities of credit sales and client management.
• • You will be responsible for pitching strategies and presenting results to all levels of management, requiring strong presentation and negotiation skills.
• • This role offers a unique opportunity to shape credit strategies within a major retail partner, making a tangible impact on both Synchrony Financial and JCPenney's success.
• • You will be a key player in ensuring the JCPenney credit program thrives, driving sales, enhancing customer loyalty, and contributing to the overall financial health of the partnership.
• • Your ability to learn quickly and remain open to coaching will be vital in adapting to evolving market dynamics and company strategies.
• • You will be instrumental in fostering a positive and compliant credit environment within JCPenney stores across Florida.