AVP of Contact Center Sales

RingCentral, Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As the AVP of Contact Center Sales at RingCentral, you will lead the strategic expansion of the company’s Contact Center as a Service (CCaaS) portfolio, driving enterprise market share growth by positioning RingCentral as the premier provider of AI-powered customer experience (CX) transformation for global enterprises. This role is pivotal in bridging technical innovation with executive-level business outcomes, ensuring RingCentral is recognized not just as a UCaaS leader but as the definitive choice for AI-driven CX modernization.
• You will develop and execute a comprehensive go-to-market (GTM) strategy focused on hunting and closing net-new Enterprise and Mid-Market logos, leveraging data-driven insights to target high-propensity verticals such as Healthcare, Financial Services, and Retail, while architecting a sustainable, high-velocity pipeline that fuels long-term revenue growth.
• You will act as a thought leader on the ‘Future of Work,’ articulating how RingCentral’s proprietary AI solutions—including Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration—deliver measurable ROI, enhance agent productivity, and deepen customer loyalty, thereby differentiating the brand in a competitive CCaaS landscape.
• You will own the full direct sales motion, from executive discovery and technical validation to the negotiation of complex, multi-million-dollar, multi-year contracts, navigating intricate enterprise procurement processes including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance.
• You will lead a cross-functional ‘Tiger Team’ comprising Sales Engineers, Product Specialists, and Customer Success managers to ensure seamless technical validation, successful implementation, and sustained platform adoption, turning closed deals into long-term, expansion-ready partnerships.
• You will represent RingCentral at premier industry conferences, executive roundtables, and thought leadership forums, evangelizing the CCaaS portfolio as the core of modern digital transformation and shaping market perception through authoritative, insight-driven engagement.
• You will mentor and coach a high-performing sales team, fostering a culture of accountability, agility, and entrepreneurial mindset, while adapting strategies in real-time to market shifts, product evolution, and competitive dynamics to consistently overachieve ambitious quotas.
• You will collaborate closely with Product, Marketing, and Engineering teams to provide frontline market feedback that informs product roadmap prioritization, ensuring RingCentral’s AI and cloud solutions evolve in direct response to enterprise customer needs.
• You will operate within a $2B+ revenue company with double-digit ARR growth and a $93B market opportunity, leveraging RingCentral’s $250M+ annual investment in AI and cloud innovation to deliver cutting-edge solutions that meet or exceed the demands of the world’s largest organizations.
• You will contribute to a culture recognized as a Best Place to Work by Glassdoor and Top Work Culture by Comparably, where diversity, inclusion, and employee well-being are foundational to sustained innovation and market leadership.

🎯 Requirements

• 12+ years of strategic sales experience in a leadership or ‘Player-Coach’ capacity within SaaS, CCaaS, or CX software sectors, with a documented history of overachieving 7-figure and 8-figure annual quotas in enterprise sales.
• Deep technical literacy in cloud architectures and the application of Generative AI within contact center environments, including fluency in AI-driven CX use cases such as sentiment analysis, real-time agent assist, and IVR orchestration.
• Proven ability to engage seamlessly across technical and executive audiences—from IT managers to CEOs and COOs—translating complex solutions into clear business outcomes and ROI narratives.
• Demonstrated expertise in navigating complex enterprise sales cycles, including security audits, legal negotiations, and multi-stakeholder ROI modeling across IT, Operations, and Finance functions.
• Bachelor’s degree required; MBA or equivalent leadership experience preferred.
• Strong competitive intelligence acumen, with a nuanced understanding of the CCaaS landscape (e.g., Nice, Five9, Genesys, Talkdesk) and the ability to articulate RingCentral’s differentiated value proposition.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, and life insurance coverage, including Health Savings Account (HSA), Flexible Spending Account (FSAs), and commuter benefits.
• 401(k) match and Employee Stock Purchase Plan (ESPP), along with paid time off, paid sick leave, paid parental and pregnancy leave, and family-forming benefits (IVF, preservation, adoption, etc.).
• Emergency backup care for child, adult, and pet needs, Employee Assistance Program (EAP) with 24/7 counseling, free legal services for advice, document creation, and estate planning.
• Employee bonus referral program, student loan refinancing assistance, and access to 1:1 coaching, perks, and discounts program.
• Recognition as a Best Place to Work by Glassdoor and Top Work Culture by Comparably, reflecting a commitment to diversity, inclusion, and employee well-being.

Skills & Technologies

Remote

Degree Required

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RingCentral, Inc.

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About RingCentral, Inc.

RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.

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