Job Overview
Location
Work From Home (HB)
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Benefit Advocate at Health Care Service Corporation (HCSC), you will serve as a vital point of contact for employees and their families, helping them understand, navigate, and maximize the value of their healthcare and wellness benefits provided by employer clients.
- • Your day-to-day responsibilities will include managing a high volume of service requests via phone, email, portal, and chat; educating callers on benefit plan offerings; assisting with benefit issues; and guiding individuals through employee incentive programs to ensure they receive optimal support and value.
- • You will join a purpose-driven organization that invests in employee development through curated growth plans, fostering rewarding and fulfilling careers while supporting the well-being of clients’ workforces.
- • In this role, you will develop strong communication, problem-solving, and customer service skills; gain deep knowledge of healthcare benefits and insurance systems; and build experience in a fast-paced, 24/7/365 call center environment with opportunities for advancement and professional growth.
🎯 Requirements
- • High School diploma or GED equivalent
- • Minimum one year of insurance and/or benefits customer service experience
- • Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
- • Excellent written and verbal communication skills, including adapting communication style to diverse audiences
- • Proficient in Microsoft Office Suite, data entry, and electronic mail applications
- • Ability to work a flexible 37.5-hour week in a 24/7/365 environment, including evenings, weekends, holidays, and some third shift
🏖️ Benefits
- • Comprehensive total rewards package including health and wellness benefits
- • 401(k) savings plan and pension plan
- • Paid time off, paid parental leave, and paid holidays
- • Disability insurance, supplemental life insurance, and employee assistance program
- • Tuition reimbursement and other incentives
- • Annual incentive bonus plan (subject to plan terms and conditions)
Skills & Technologies
About Health Care Service Corporation
Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.
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