Benefits Operations Analyst

📋 Description

• • As a Benefits Operations Analyst at Kota Technologies Limited, you will play a pivotal role in scaling the company’s benefits delivery infrastructure during a period of rapid growth in 2026, directly enabling tens of thousands of employees across Europe to access seamless, modern insurance and retirement benefits through Kota’s integrated platform.
• • You will ensure the accurate and timely administration of benefit schemes from onboarding to renewal, acting as a critical link between employers, employees, insurance providers, and internal teams to maintain operational excellence and customer trust in a remote-first, fast-paced environment.
• • Handle new business administration by setting up employer schemes, coordinating application processing between stakeholders, and updating CRM and internal systems to ensure data integrity and compliance from day one.
• • Support scheme renewals by collaborating with employers and insurers, partnering with Customer Success to refine workflows, and driving process improvements that enhance the end-to-end customer experience.
• • Own policy event administration, including managing joiners, leavers, dependent changes, cancellations, and amendments, while ensuring timely coordination across internal teams and external providers.
• • Serve as the first point of contact for benefit and policy-related inquiries, investigating issues, resolving customer concerns, escalating to insurers when needed, and maintaining detailed, accurate documentation to support continuous improvement.
• • Monitor and track recurring issues to identify trends, contribute to process optimization efforts, and help elevate service quality across the benefits lifecycle.
• • Kota is a mission-driven insurtech innovator redefining how modern workers access insurance and retirement benefits through its Kota Platform and Kota Embed solutions, serving forward-thinking companies like Carwow, Tines, Zoe, and Remote with backing from top-tier investors including EQT Ventures and Eurazeo.
• • The Benefits Operations team is central to Kota’s scalability and customer satisfaction, operating with a strong ownership mindset and a commitment to integrity, care, and continuous improvement in a remote-first culture that values autonomy and impact.
• • You will develop deep expertise in employee benefits administration, insurance operations, and cross-functional stakeholder management within a high-growth tech environment, gaining exposure to global insurers, SaaS platforms, and customer success strategies.
• • This role offers significant opportunities to shape processes, influence product feedback loops, and grow into broader operations or customer-facing roles as Kota expands its global footprint in 2026 and beyond.