Job Overview
Location
USA, TN, Memphis, Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • The Behavioral Health Case Manager supports members transitioning from inpatient behavioral health care back into the community, playing a critical role in ensuring continuity of care and successful recovery outcomes.
- • Day-to-day responsibilities include conducting onsite visits to local acute inpatient psychiatric facilities in the Memphis area at least twice weekly, participating in treatment team meetings, helping members identify appropriate behavioral health services and community-based resources post-discharge, and providing telephonic follow-up to support ongoing recovery.
- • The role is part of the Behavioral Health Transition Care Team at BlueCross BlueShield of Tennessee, a mission-driven organization focused on improving health outcomes for members across Tennessee through coordinated, compassionate care.
- • In this position, you will develop expertise in behavioral health case management, discharge planning, and community resource coordination while building strong collaborative relationships with providers, internal teams, and members in a dynamic, high-volume environment.
🎯 Requirements
- • Current, active unrestricted Tennessee license in Nursing (RN) or behavioral health field at Master’s level or above (e.g., LCSW/LMSW, LLP, MHC, LPC, Ph.D.)
- • Minimum 3 years of clinical behavioral health or substance use disorder experience
- • At least 1 year of experience or knowledge regarding community care resources and levels of behavioral health care available
- • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- • Strong interpersonal, organizational, and analytical skills with excellent oral and written communication abilities
- • Experience with Motivational Interviewing Techniques and Adult Learning Styles
🏖️ Benefits
- • Opportunity to make a meaningful impact on members’ recovery journeys through hands-on case management and community engagement
- • Hybrid work model balancing onsite visits in the Memphis area with remote work flexibility
- • Access to enterprise-approved AI tools to support care coordination, decision-making, and workflow efficiency
- • Professional growth in a supportive, mission-driven healthcare organization committed to equity and inclusion
- • Exposure to complex case management and utilization management functions within a leading health plan
Skills & Technologies
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
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