Job Overview
Location
6 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
📋 Description
- • Bi-lingual Pharmacy Tech Rep providing essential patient support for IQVIA’s Opus Health program, assisting patients, pharmacies, and medical professionals with payment assistance solutions like co-pay cards and vouchers.
- • Day-to-day responsibilities include handling inbound calls, emails, and faxes to resolve customer issues such as card activation, program eligibility, benefit explanations, and troubleshooting submission rejections; documenting interactions and escalating unresolved cases promptly.
- • Part of IQVIA’s Commercial Sales & Medical Solutions (CSMS) division, a global leader with 10,000+ field professionals supporting biopharma and medical device companies in delivering therapies to patients worldwide.
- • Opportunity to develop expertise in patient support programs, healthcare operations, and call center management while working remotely under moderate supervision, with potential for conversion to a full-time IQVIA employee.
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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