Job Overview
Location
5 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
📋 Description
- • Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home) – Provide essential patient support for IQVIA’s Opus Health programs by assisting patients, pharmacies, and medical professionals with payment assistance solutions such as co-pay cards and vouchers.
- • Day-to-day responsibilities include handling inbound calls, emails, and faxes to address card activation, program eligibility, benefit explanations, and troubleshooting submission rejections; documenting resolutions; escalating complex issues; and identifying operational improvements.
- • Join IQVIA’s Commercial Sales & Medical Solutions (CSMS) division, a global leader with 10,000+ field professionals across 30+ countries, dedicated to helping biopharma and medical device companies deliver therapies and demonstrate value to patients and providers.
- • Develop expertise in patient support programs, healthcare reimbursement processes, and HIPAA-compliant communication while gaining experience in a fast-paced, mission-driven healthcare environment with potential for conversion to a full-time IQVIA role.
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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