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Bi-Lingual - (Spanish/English) Full Time Remote Customer Service Rep - Emergency Roadside Service

ACG Systems, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• This role is a Bi-Lingual (Spanish/English) Full-Time Remote Customer Service Representative for Emergency Roadside Service with AAA The Auto Club Group, where you will be the first point of contact for members in distress, providing critical assistance during vehicle breakdowns and emergencies.
• Day to day, you will respond to high-volume emergency roadside service requests in a call center environment, gather essential member and vehicle information, communicate with service contractors to coordinate timely assistance, document all interactions in the D2000 database, notify members of estimated arrival times, and identify opportunities to promote membership and additional ACG products and services.
• You will join a dedicated team within AAA The Auto Club Group, the second largest AAA club in North America, serving over 14 million members across 14 states and two U.S. territories through trusted brands like AAA, Meemic, and Fremont, all committed to helping members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
• In this role, you will develop strong customer service, communication, and problem-solving skills, gain experience in a fast-paced remote call center environment, learn to navigate multiple systems and applications, and have the opportunity to earn performance-based incentives, attendance bonuses, and bilingual subsidies while building a career with a nationally recognized organization that values employee growth and recognition.

🎯 Requirements

• High school diploma or equivalent
• 6 months of customer service experience
• Must be fluent in both Spanish and English (bilingual requirement)
• Ability to accurately input information into PC systems and navigate multiple applications including Internet, email, and company software
• Strong interpersonal and communication skills with demonstrated ability to de-escalate situations and practice effective listening
• Willingness to work irregular hours, including evenings, weekends, and holidays, with flexibility for occasional schedule adjustments

🏖️ Benefits

• $19.00 per hour base pay with shift premiums for evening and weekend shifts
• Performance-based incentives and a $250 Perfect Attendance bonus after 90 days of incident-free attendance
• Bi-Lingual subsidy for verified fluency in Spanish and English
• Comprehensive benefits package including 401k match, medical, dental, vision, PTO, paid holidays, and tuition reimbursement
• Complimentary AAA membership, employee referral bonus, and participation in employee recognition programs
• Voluntary overtime opportunities and remote work flexibility after training

Skills & Technologies

Remote

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ACG Systems, Inc.

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About ACG Systems, Inc.

ACG Systems, Inc. is a technology company specializing in providing advanced solutions and services. They focus on areas such as artificial intelligence, data analytics, and software development to help businesses optimize their operations and achieve strategic goals. ACG Systems serves a diverse range of industries, offering customized platforms and expert consultation to address complex challenges. Their commitment to innovation and client success positions them as a key player in the technology services sector, driving digital transformation for their partners.

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