Bilingual Call Center Agent, CICC

📋 Description

• • The Bilingual Call Center Agent role supports the Foundation for California Community Colleges’ mission to enhance student success and expand economic mobility by providing accurate, empathetic assistance to families accessing social services across California.
• • Day-to-day responsibilities include handling inbound and outbound calls, assessing client eligibility for benefits, troubleshooting issues, documenting interactions in CRM systems, escalating complex cases, and collaborating with internal teams to resolve inquiries and improve service delivery.
• • The Foundation combines the mission-driven impact of a nonprofit, the innovation of a startup, and the scale of a state agency, working to double its impact over the next decade through collaboration with public and private partners.
• • This role offers the opportunity to develop expertise in social services, customer advocacy, and public sector operations while contributing to meaningful change in communities across California, with support for professional growth and shared leadership.