Job Overview
Location
Vancouver, BC, Canada
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Bilingual Client Technical Support role providing essential assistance to clients of Interactive Brokers, a global financial services leader, ensuring smooth operation of trading platforms and timely resolution of technical issues.
- • Day-to-day responsibilities include supporting clients via phone, chat, and ticketing systems; troubleshooting desktop (Windows, macOS, Linux) and mobile (Android, iOS) applications; addressing web-based platform issues; and managing problem resolution for widespread technical incidents.
- • Part of the Client Technical Support team within a multinational financial technology company known for innovation, reliability, and serving clients across over 200 countries with advanced trading tools and competitive pricing.
- • Opportunity to develop deep expertise in financial technology platforms, enhance bilingual communication and problem-solving skills, and grow within a team dedicated to maintaining one of the world’s most robust brokerage infrastructures.
Skills & Technologies
About Interactive Brokers LLC
Interactive Brokers LLC is a U.S.-regulated electronic brokerage and market maker that provides direct-access trading in stocks, options, futures, forex, bonds, ETFs and funds to individual and institutional clients worldwide. The company operates a consolidated equity capital of over $10 billion, routes orders to more than 150 markets in 33 countries, and offers a proprietary Trader Workstation platform, margin lending, portfolio management tools, research and robo-advisory services through Interactive Advisors. Founded in 1978 and headquartered in Greenwich, Connecticut, it is listed on NASDAQ under ticker IBKR and regulated by SEC, FINRA, NYSE and global authorities.
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