Bilingual Client Technical Support: French/English

📋 Description

• • This hybrid technical support role at Interactive Brokers LLC in Chicago, IL is critical to delivering seamless client experiences by resolving platform issues and serving as a trusted liaison between users and internal teams. As a Bilingual Client Technical Support Specialist fluent in French and English, you will directly impact client satisfaction and operational efficiency in a fast-paced, technology-driven financial services environment.
• • Day to day, you will provide multilingual support via phone, chat, and ticketing systems; troubleshoot desktop (Windows, macOS, Linux) and mobile (Android, iOS) applications; assist with web-based platform issues; identify, investigate, and escalate widespread technical problems; and collaborate with internal teams to ensure timely resolutions for clients across global markets.
• • You will join the Client Technical Support team within a globally recognized financial innovator known for award-winning technology and client-centric service. Interactive Brokers serves over 200 countries and has been ranked #1 online broker by Barron’s for six consecutive years, offering a dynamic, multinational workplace rooted in technological excellence.
• • In this role, you will deepen your expertise in financial technology platforms, strengthen cross-functional communication and problem-solving skills, gain exposure to global brokerage operations, and build a foundation for advancement in technical support, client success, or fintech operations within a industry-leading organization.