Bilingual Client Technical Support: Mandarin/English

📋 Description

• • As a Bilingual Client Technical Support Specialist fluent in Mandarin and English, you will serve as a critical bridge between Interactive Brokers’ global clients and internal technical teams, ensuring timely resolution of platform issues and enhancing client satisfaction in one of the world’s leading electronic brokerage firms.
• • Day to day, you will provide technical and functional support via phone, chat, and ticketing systems for Interactive Brokers’ desktop (Windows, macOS, Linux) and mobile (Android, iOS) platforms, troubleshoot web-based offerings, and manage problem resolution for wide-scale technical issues while acting as a liaison between clients and internal teams.
• • You will join the Client Technical Support team within Interactive Brokers LLC, a globally recognized financial technology leader headquartered in Greenwich, CT, with operations in over 15 countries and a reputation for innovation, having been ranked #1 online broker by Barron’s for six consecutive years.
• • In this role, you will deepen your expertise in financial technology platforms, strengthen cross-functional communication and problem-solving skills, gain exposure to global financial products and services, and grow professionally within a dynamic, multinational team committed to technological excellence and client success.