Job Overview
Location
Chicago, IL
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • This is a hybrid Bilingual Client Technical Support role (4 days in office, 1 day remote) within Interactive Brokers’ Client Technical Support L1 team, where you will serve as a key liaison between clients and internal teams to resolve technical issues across the company’s global trading platforms.
- • Day to day, you will provide support to clients via phone, chat, and ticketing systems; troubleshoot desktop (Windows, macOS, Linux) and mobile (Android, iOS) applications; assist with web-based platform issues; and manage problem resolution for wide-scale technical incidents.
- • Interactive Brokers is a globally recognized financial technology leader headquartered in Greenwich, CT, with operations in over 15 countries and clients in over 200 territories, known for its award-winning electronic brokerage services and commitment to innovation.
- • In this role, you will develop deep technical expertise in financial trading platforms, strengthen cross-functional collaboration skills, and gain experience in a fast-paced, high-stakes environment where your problem-solving directly impacts client satisfaction and platform reliability.
Skills & Technologies
About Interactive Brokers LLC
Interactive Brokers LLC is a U.S.-regulated electronic brokerage and market maker that provides direct-access trading in stocks, options, futures, forex, bonds, ETFs and funds to individual and institutional clients worldwide. The company operates a consolidated equity capital of over $10 billion, routes orders to more than 150 markets in 33 countries, and offers a proprietary Trader Workstation platform, margin lending, portfolio management tools, research and robo-advisory services through Interactive Advisors. Founded in 1978 and headquartered in Greenwich, Connecticut, it is listed on NASDAQ under ticker IBKR and regulated by SEC, FINRA, NYSE and global authorities.
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