Bilingual Client Technical Support: Portuguese/English

📋 Description

• • This is a hybrid Bilingual Client Technical Support role (4 days in office, 1 day remote) within Interactive Brokers’ Client Technical Support L1 team, where you will serve as a key liaison between clients and internal teams to resolve technical issues across the company’s global trading platforms.
• • Day to day, you will provide support to clients via phone, chat, and ticketing systems; troubleshoot desktop (Windows, macOS, Linux) and mobile (Android, iOS) applications; assist with web-based platform issues; and manage problem resolution for wide-scale technical incidents.
• • Interactive Brokers is a globally recognized financial technology leader headquartered in Greenwich, CT, with operations in over 15 countries and clients in over 200 territories, known for its award-winning electronic brokerage services and commitment to innovation.
• • In this role, you will develop deep technical expertise in financial trading platforms, strengthen cross-functional collaboration skills, and gain experience in a fast-paced, high-stakes environment where your problem-solving directly impacts client satisfaction and platform reliability.