Job Overview
Location
Remote US
Job Type
Full-time
Category
Customer Support
Date Posted
July 1, 2026
Full Job Description
📋 Description
- • As a Bilingual Customer Support Representative at Vision Service Plan, you will ensure accurate, timely, and efficient customer support by responding to inquiries from members, clients, providers, and business partners via phone, in-person, or online channels, directly contributing to customer satisfaction and organizational goals.
- • Day to day, you will research and resolve routine to complex customer issues, educate customers on product and service value, identify trends, maintain service standards, process documentation and claims as needed, and support sales representatives or attend client meetings depending on your Line of Business assignment.
- • You will join a mission-driven team at VSP Vision, a leading vision care company committed to equal opportunity, a drug-free workplace, and information security, where your bilingual abilities and customer service expertise help serve diverse populations across the United States.
- • In this role, you will develop strong problem-solving, communication, and multitasking skills while gaining deep knowledge of vision care products, insurance processes, e-commerce, and customer service best practices in a remote, fast-paced environment.
🎯 Requirements
- • One to two years of customer service experience handling moderate to complex inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- • Must be bilingual and able to fluently speak two languages
- • Available to work any shift, including weekends, holidays, and/or overnight
- • Demonstrated ability to work with multiple software programs simultaneously and working knowledge of MS Office
- • Effective verbal and written communication skills to prioritize tasks, document interactions, and build rapport with customers
- • Proven problem-solving, negotiation, and decision-making skills with ability to use discretion in applying customer handling guidelines
🏖️ Benefits
- • Eligible for bonuses and commissions as part of the compensation package
- • Access to VSP Vision benefits including health and wellness programs (details available via company link)
- • Provided with essential equipment: Windows 10 OS, Intel Core i5 CPU, 16GB RAM, 256GB SSD, and wired headset
- • Remote work flexibility with required home internet: 50 Mbps download, 10 Mbps upload, and <150 ms loaded latency
- • Equal opportunity employer with commitment to diversity, inclusion, and fair chance hiring practices for qualified applicants with arrest or conviction records
Skills & Technologies
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About Vision Service Plan
Vision Service Plan is a not-for-profit vision benefits company headquartered in Rancho Cordova, California. Founded in 1955, it provides vision insurance and related services to more than 80 million members through employers, health plans, and government programs across the United States. The company operates the largest network of independent eye care professionals, including optometrists and ophthalmologists, and offers allowances for frames, lenses, and eye exams. VSP also funds global access initiatives, eyewear donations, and optometry student scholarships through its Eyes of Hope program.
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