Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As a Bilingual Dental Inbound Representative at Humana Inc., you serve as the first human connection for members and providers, playing a critical role in building trust, resolving concerns, and ensuring members feel informed and supported through empathetic, solution-focused interactions.
- • Day to day, you will handle 40+ inbound calls daily from members and providers in a fast-paced, back-to-back call center environment, addressing benefit questions, service issues, and general inquiries while documenting all interactions, escalating unresolved concerns, and meeting quality, productivity, and customer experience benchmarks.
- • You will be part of the Consumer Contacts team, reporting to the Inbound Contacts Supervisor, working remotely nationwide within a caring community dedicated to improving health outcomes for millions through Humana’s insurance and CenterWell healthcare services.
- • In this role, you will develop strong communication, problem-solving, and documentation skills while gaining deep knowledge of dental benefits, healthcare systems, and customer service excellence in a performance-driven environment that values accountability and empathy.
🎯 Requirements
- • Minimum 2 years of customer service experience
- • Bilingual in English and Spanish with fluency in speaking, reading, and writing both languages
- • Must reside in the Central or Eastern Time Zone
- • Experience documenting customer issues in detail and assessing support requests across multiple systems
- • Experience interpreting and responding to customer requests and escalating based on severity
- • Associate’s or Bachelor’s Degree preferred; healthcare or inbound call center experience a plus
🏖️ Benefits
- • Competitive medical, dental, and vision benefits for you and your family
- • 401(k) retirement savings plan with company match
- • Paid time off including holidays, volunteer time, and parental/caregiver leave
- • Short-term and long-term disability, life insurance, and wellness programs
- • Bi-weekly internet stipend for eligible remote workers in CA, IL, MT, or SD
- • Provided telephone equipment for home office setup
Skills & Technologies
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About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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