Bilingual Patient Engagement Coordinator - TEMPORARY

📋 Description

• • The Bilingual Patient Engagement Coordinator is a temporary role focused on driving patient access to healthcare services through proactive, omnichannel outreach. This position plays a critical role in connecting patients with timely medical appointments and support, directly contributing to DocGo’s mission of delivering high-quality, affordable care where and when it’s needed.
• • Day-to-day responsibilities include conducting voice, email, SMS, and social media outreach to schedule patient appointments; handling inbound calls for pre- and post-visit support; documenting interactions in CRM or EMR systems; verifying insurance; coordinating with clinical and field teams; maintaining compliance with QA and KPI standards (minimum 85% QA, 80% ready time, 15% booking rate); and participating in department meetings. The role requires flexibility to work either A Shift (Sun–Wed) or B Shift (Wed–Sat) in 10-hour shifts, 40 hours per week, with schedule subject to change.
• • DocGo is a healthcare innovator disrupting traditional care delivery through its integrated platform of mobile health services, remote patient monitoring, population health, and ambulance services (Ambulnz). With over 5,000 certified health professionals and AI-powered technology, DocGo bridges physical and virtual care to improve patient outcomes and operational efficiency for hospitals, municipalities, and insurers.
• • In this role, you will develop strong communication, multitasking, and healthcare coordination skills while gaining hands-on experience with CRM/EMR systems, patient engagement workflows, and healthcare operations. You’ll contribute to measurable outcomes in patient access and care continuity, building a foundation for future roles in healthcare administration, patient services, or medical coordination.