Job Overview
Location
Canada Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • As a Bilingual Representative, Customer Care at Element Fleet Management Corp., you will serve as a vital liaison between the company and its customers, ensuring superior service by processing claim information and addressing inquiries related to fleet incident and safety services. Your role directly supports Element’s mission to be people-first in fleet management, delivering exceptional client experiences through empathy, efficiency, and problem-solving.
- • Day to day, you will provide service via telephone and electronic channels, assess customer needs, research issues, and deliver timely solutions while striving for first-call resolution. You will handle calls efficiently to minimize client wait times, demonstrate empathy in every interaction, meet individual and team performance targets, and collaborate effectively within a team environment—including providing backup support for administrative tasks when needed.
- • Element Fleet Management is a forward-thinking organization redefining the fleet industry with a people-first approach, committed to innovation, accountability, and a superior client experience. The company fosters a culture of empowerment and inclusion, values diversity and equity, and invests in employee growth through training and supportive remote work infrastructure.
- • In this role, you will develop strong customer service and communication skills, gain experience in a fast-paced, remote-friendly environment, and build expertise in fleet-related services. You’ll have the opportunity to grow within a supportive team, enhance your bilingual capabilities in a professional setting, and contribute meaningfully to customer satisfaction and team success.
🎯 Requirements
- • Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
- • Must be bilingual in English and French
- • 1+ years of customer service experience
- • Ability to learn and navigate new software quickly
- • Professional communication skills via telephone and email
- • Ability to work full-time 5 days per week, including one weekend day
🏖️ Benefits
- • Comprehensive health and welfare benefits for you and your family
- • Paid time-off programs including vacation, sick leave, and holidays
- • Company-provided computer equipment for remote work
- • Culture of innovation, empowerment, decision-making, and accountability
- • Support for professional development and team collaboration in a remote-first setup
Skills & Technologies
About Element Fleet Management Corp.
Element Fleet Management Corp. is a North American fleet management services company headquartered in Toronto, Canada. It provides end-to-end fleet solutions including vehicle acquisition, financing, maintenance, fuel management, accident management, telematics, and remarketing for corporate and government fleets. The company manages over 1.4 million vehicles across various industries such as pharmaceutical, retail, utility, and public sectors. Services support cars, light-duty trucks, and material handling equipment, leveraging data analytics and technology platforms to optimize fleet performance and reduce total cost of ownership for clients throughout the vehicle lifecycle.
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