Job Overview
Location
Remote
Job Type
Full-time
Category
Operations Manager
Date Posted
March 13, 2026
Full Job Description
đź“‹ Description
- • As a Bilingual (Spanish) Clinical Services Coordinator at Heartbeat Health, you will be at the forefront of our mission to revolutionize cardiovascular care, ensuring seamless and compassionate support for our diverse patient population. This pivotal role operates within our dynamic Operations team, contributing directly to the frictionless delivery of our innovative clinical services. You will be instrumental in bridging communication gaps and facilitating access to care for our Spanish-speaking patients, embodying Heartbeat Health’s commitment to equitable and accessible heart-healthy living.
- • Your primary responsibility will be to coordinate and manage patient care pathways, ensuring that all clinical services, from initial contact to follow-up, are executed with precision and empathy. This involves liaising between patients, clinical staff, and external partners to streamline appointment scheduling, diagnostic test coordination, and the delivery of virtual care programs. You will be the central point of contact for many patients, providing them with clear information, support, and guidance throughout their care journey.
- • A significant aspect of this role involves direct patient interaction, particularly with individuals who prefer to communicate in Spanish. You will conduct patient intake, gather essential medical history, explain treatment plans, and answer questions, all while ensuring cultural sensitivity and linguistic accuracy. Your ability to build rapport and trust with patients will be crucial in fostering positive patient experiences and improving adherence to care plans.
- • You will meticulously manage patient records within our electronic health record (EHR) system, ensuring all documentation is accurate, up-to-date, and compliant with healthcare regulations. This includes scheduling diagnostic reads, coordinating televisits with our network of cardiologists and specialists, and tracking patient progress within our virtual care programs for conditions such as atrial fibrillation, vascular disease, and heart failure.
- • Proactively identify and resolve any logistical or clinical barriers that may impede patient access to care. This could involve troubleshooting appointment conflicts, clarifying insurance information, or escalating complex patient needs to the appropriate internal teams or external resources. Your problem-solving skills will be essential in navigating the complexities of healthcare delivery.
- • Collaborate closely with the clinical team, including physicians, nurses, and care managers, to ensure coordinated and comprehensive patient care. You will facilitate communication between the clinical team and patients, translating medical information as needed and ensuring that patient concerns are effectively communicated and addressed.
- • Contribute to the continuous improvement of our operational processes. You will provide feedback on workflow efficiencies, identify areas for enhancement, and participate in initiatives aimed at optimizing patient experience and clinical outcomes. Your insights from direct patient interaction will be invaluable in shaping our service delivery.
- • Maintain a deep understanding of Heartbeat Health’s service offerings, clinical protocols, and technological platforms. This knowledge will enable you to effectively guide patients and support the clinical team, ensuring the highest quality of care is consistently delivered.
- • Uphold Heartbeat Health’s values of innovation, compassion, and patient empowerment in all interactions. You will be a key ambassador for our brand, representing our commitment to making cardiovascular care accessible and effective for everyone.
- • This role requires adherence to a strict schedule of 9 am to 5 pm PST, ensuring consistent availability for our patient base during core business hours. Your dedication to this schedule is vital for maintaining operational continuity and patient support.
- • You will play a critical role in expanding Heartbeat Health’s reach and impact within the Spanish-speaking community, directly contributing to our vision of a world where everyone has the opportunity to live a long, heart-healthy life, regardless of their language or background.
- • This position offers a unique opportunity to be part of a rapidly growing, mission-driven health tech startup that is making a tangible difference in people's lives. You will work alongside a passionate and dedicated team, contributing to a culture of innovation and excellence in cardiovascular care.
- • Your work will directly impact patient outcomes by ensuring timely access to diagnostics, specialist consultations, and ongoing management programs, thereby reducing the burden of cardiovascular disease and improving quality of life for those we serve.
- • You will gain exposure to cutting-edge telehealth technologies and innovative care models within the digital health space, enhancing your professional development and expertise in a high-growth industry.
- • The role demands exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment, all while maintaining a patient-centric approach.
- • You will be empowered to take ownership of your responsibilities, contributing to a collaborative and supportive team environment where your efforts are recognized and valued.
- • This is more than just a job; it's an opportunity to be part of a movement that is transforming healthcare and empowering individuals to take control of their heart health.
🎯 Requirements
- • Fluency in both English and Spanish (written and spoken) is essential for effective patient communication and coordination.
- • Proven experience in a clinical coordination, patient navigation, medical assistant, or similar healthcare administrative role.
- • Strong understanding of medical terminology and healthcare processes, including scheduling, patient intake, and record management.
- • Excellent organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- • Proficiency with electronic health record (EHR) systems and general computer applications (e.g., Microsoft Office Suite, Google Workspace).
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work remotely.
- • Be part of a mission-driven company making a significant impact in digital health.
- • Professional development and growth opportunities within a fast-growing startup.
- • Collaborative and supportive team environment.
Skills & Technologies
Remote
About Heartbeat Health, Inc.
Heartbeat Health is a virtual cardiology practice focused on delivering comprehensive and personalized heart care. They offer services including remote patient monitoring, virtual consultations with cardiologists, and data-driven insights to manage cardiovascular conditions effectively. Their platform aims to improve patient outcomes by providing continuous oversight and timely interventions, reducing hospital readmissions and enhancing the quality of life for individuals with heart disease. They leverage technology to make expert cardiology care accessible and convenient, empowering patients to take a proactive role in their heart health from the comfort of their homes. Their approach emphasizes prevention, early detection, and ongoing management of cardiovascular issues.
