Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • Provide accurate and thorough information on commercial health plan benefits, eligibility, and claims to customers via inbound and outbound calls and email inquiries.
- • Develop processes, call scripts, metrics, and desktop procedures to deliver an exceptional customer service experience.
- • Partner with senior leadership daily, reporting to the Director of Operations and indirectly to the Vice President of Operations.
- • Maintain a high level of customer satisfaction and resolve customer complaints in a timely and professional manner.
- • Develop and maintain knowledge of commercial health plans, including benefits, eligibility, and claims processes.
- • Collaborate with internal teams to ensure seamless communication and efficient resolution of customer issues.
- • Participate in ongoing training and development to stay up-to-date on commercial health plans and customer service best practices.
- • Meet or exceed performance metrics and productivity standards.
- • Maintain accurate and detailed records of customer interactions and issues.
- • Develop and implement process improvements to increase efficiency and productivity.
- • Collaborate with the Director of Operations to develop and implement new processes and procedures.
- • Participate in quality assurance and quality control activities to ensure high-quality customer service.
🎯 Requirements
- • At least two years of experience in customer service supporting a commercial health plan (not just Medicare, Medicaid, or Pharmacy).
- • Bilingual in Spanish and English.
- • Ability to work in a fast-paced environment with multiple priorities and deadlines.
- • Excellent communication and interpersonal skills.
- • Ability to work independently and as part of a team.
- • Strong problem-solving and analytical skills.
- • Ability to maintain confidentiality and handle sensitive information.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunities for professional growth and development.
- • Collaborative and dynamic work environment.
- • Recognition and rewards for outstanding performance.
- • Comprehensive training and development programs.
Skills & Technologies
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About Evry Health, Inc.
Evry Health is a healthcare company focused on providing accessible and affordable primary care services. They aim to simplify the healthcare experience through a membership-based model that offers transparent pricing and comprehensive care. Their services include in-person visits, telehealth, and proactive health management, designed to address the needs of individuals and families. Evry Health emphasizes building strong patient-provider relationships and leveraging technology to enhance care delivery. The company's mission is to make quality healthcare more convenient and cost-effective, empowering individuals to take control of their well-being. They serve a diverse patient population, striving to improve health outcomes and reduce healthcare burdens.
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