Bilingual Trade Issues Associate (Portuguese/English Fluent)

📋 Description

• • The Bilingual Trade Issues Associate (Portuguese/English Fluent) role at Interactive Brokers LLC is critical to delivering high-quality client service in a global financial services environment, ensuring timely and accurate resolution of complex trading and account-related inquiries for Portuguese-speaking clients.
• • Day-to-day responsibilities include resolving routine and complex client service issues via phone, email, and chat; troubleshooting platform operability (Trader Workstation, Web Trader, Mobile Trader); assisting with cash deposits/withdrawals, position transfers, and account administration; explaining product attributes, order types, routing logic, margin calculations, commissions, interest, fees, and corporate actions; and coordinating with internal teams such as Programming, Clearing, Cashiering, and Compliance.
• • Interactive Brokers Group, Inc. (IBKR) is a globally recognized leader in electronic brokerage, headquartered in Greenwich, CT, with operations in over 15 countries and serving clients in over 200 countries. The company is known for its cutting-edge technology, competitive pricing, and commitment to innovation, having been ranked #1 online broker by Barron’s for six consecutive years.
• • In this role, you will develop deep expertise in global financial instruments, trading platforms, and regulatory environments; enhance your analytical and problem-solving abilities; gain experience in cross-functional collaboration within a multinational financial services firm; and build a strong foundation for career growth in client services, operations, or financial technology.