Bilingual Virtual Assistant (GoHighLevel)

Snappy Holdings, Inc.

Job Overview

Location

Colombia

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a highly motivated and exceptionally organized Bilingual Virtual Assistant to join our dynamic team, supporting a thriving music education business. This pivotal role is designed for an individual who is fluent in both English and Spanish, possesses a strong command of the GoHighLevel (GHL) CRM platform, and excels in customer-facing communication, particularly over the phone. As a key member of our client's operational support, you will be instrumental in ensuring smooth administrative processes, nurturing valuable leads, and providing an outstanding customer experience that reflects the quality and passion of our music education services.
• Your primary responsibilities will encompass a broad range of administrative duties essential for the daily functioning of the business. This includes managing schedules, organizing digital files, responding to inquiries, and generally ensuring that the administrative backbone of the company is robust and efficient. You will be the first point of contact for many potential clients, and your professionalism and helpfulness will set the tone for their entire experience with us.
• A significant part of your role will involve proactive lead nurturing through outbound calls. You will engage with warm leads, providing them with information about our music classes, addressing their questions, and guiding them through the enrollment process. This requires a confident and persuasive communication style, coupled with a genuine enthusiasm for music education. Your ability to build rapport and establish trust over the phone will be crucial in converting interest into active student enrollment.
• In addition to outbound communication, you will also be responsible for managing inbound calls. This involves answering questions from prospective students and parents, providing details about class offerings, schedules, and instructors, and expertly booking appointments for consultations or trial classes. Each call is an opportunity to showcase our commitment to excellence and our passion for teaching music.
• A core component of this position is the meticulous management and updating of client information within the GoHighLevel (GHL) CRM. You will be responsible for accurately entering new lead data, tracking the progress of existing leads, recording appointment details, and ensuring all follow-up activities are logged. Proficiency in GHL is essential, as it is the central hub for all customer interactions and business operations.
• You will play a vital role in tracking leads, appointments, and follow-up activities, ensuring that no potential student falls through the cracks. This requires a systematic approach to data management and a keen eye for detail to maintain the integrity and completeness of our customer database. Your efforts will directly contribute to the business's growth and success by optimizing the sales and enrollment funnel.
• Delivering a friendly, professional, and consistently positive customer experience in both English and Spanish is paramount. You will embody the welcoming and supportive culture of our music education business, ensuring that every interaction, whether a phone call, an email, or a CRM update, is handled with the utmost care and professionalism. This dual-language capability is not just a requirement but a cornerstone of our client engagement strategy.
• While experience with GoHighLevel is required, you will also receive comprehensive training on the proprietary My Music Desk software. This will equip you with the necessary tools to manage student records, class schedules, and other specific operational aspects of the music school. Your ability to quickly learn and adapt to new software systems will be highly valued.
• This role offers a flexible part-time schedule, requiring approximately 15-20 hours per week, making it an ideal opportunity for individuals seeking to balance their work with other commitments. The pay rate is $5 per hour, reflecting the specialized skills and responsibilities involved. We are open to candidates located in the Philippines or Latin America, provided they meet the essential bilingual requirement and possess a reliable internet connection and the ability to work independently.

🎯 Requirements

• Fluent bilingual communication skills in English and Spanish (spoken and written).
• Proven experience using GoHighLevel (GHL) CRM for managing leads, appointments, and customer data.
• Strong phone communication and customer service skills, with a professional and friendly demeanor.
• Ability to handle general administrative tasks with a high degree of accuracy and attention to detail.
• Reliable internet connection and the capacity to work independently and manage time effectively.

🏖️ Benefits

• Flexible part-time hours (15-20 hours per week).
• Competitive hourly pay rate of $5 per hour.
• Opportunity to work remotely from the Philippines or Latin America.
• Comprehensive training provided for the My Music Desk software.
• Gain valuable experience supporting a growing music education business.

Skills & Technologies

Onsite

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Snappy Holdings, Inc.

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About Snappy Holdings, Inc.

Snappy is a tech company focused on revolutionizing the employee recognition and gifting space. Their platform allows businesses to send personalized gifts and rewards to their employees, fostering a positive company culture and improving engagement. Snappy offers a curated selection of gifts, from gourmet food to tech gadgets, and handles the logistics of delivery. They operate in the human resources technology and employee engagement software industry, aiming to make appreciation easy and impactful for organizations of all sizes.

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