Job Overview
Location
India (Remote)
Job Type
Full-time
Category
Product Management
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Lead a pod of 8 to 15 billing associates, owning production targets and quality outcomes for client claim queues
- • Manage daily coverage schedules, PTO planning, and team capacity to ensure consistent staffing and uninterrupted client service
- • Conduct regular one-on-one meetings, deliver direct and constructive feedback, and oversee performance management aligned with attendance and production policies
- • Serve as the primary escalation point for complex claims, determining whether to route issues to billing managers or directly to clients
- • Onboard and train new billing associates, ensuring consistent adherence to standard operating procedures (SOPs) and quality assurance (QA) standards
- • Maintain an active claim production queue at a high standard, leading by example as a player-coach with reduced but meaningful individual workload
- • Collaborate with QA teams to identify coaching themes and improve team performance based on claim review data
- • Partner with Operations to align staffing levels with client demand and adjust resources dynamically as workload fluctuates
- • Reinforce compliance with internal workflows and payor-specific billing protocols to minimize denials and maximize revenue recovery
- • Adapt quickly to evolving AI-assisted processes and system updates as Amperos’ platform scales and integrates new automation features
- • Ensure team alignment with company values of empathy, humility, ambition, and radical agency in all team interactions and decision-making
- • Monitor team productivity metrics and proactively address bottlenecks or quality dips without waiting for formal reporting cycles
- • Act as a bridge between frontline billing staff and leadership, translating operational challenges into actionable insights for process improvement
- • Support continuous improvement of billing workflows by providing frontline feedback on system usability, training gaps, and client-specific nuances
- • Maintain strict confidentiality and compliance with healthcare data regulations while managing sensitive patient and provider billing information
- • Coordinate with cross-functional teams to resolve recurring denial patterns and support revenue recovery initiatives
- • Drive accountability within the team by setting clear expectations, tracking progress, and recognizing high performers
- • Remain fluent in US healthcare billing standards, payer policies, and denial resolution workflows despite working remotely from India
- • Work exclusively during US Eastern Time hours (9am to 6pm ET) to ensure real-time collaboration with clients and internal teams
🎯 Requirements
- • 4+ years in charge entry, payment posting, AR follow-up, or denial management with a proven record of high production and quality as an individual contributor
- • Experience leading or mentoring billers, whether formally or informally
- • Strong communication skills and the ability to give direct, constructive feedback
- • Organized and able to manage schedules, coverage, and competing priorities
- • Comfortable working in a fast-paced, AI-assisted environment where processes change
- • Able to work US hours (9am to 6pm ET)
🏖️ Benefits
- • Work on a $260B+ problem impacting healthcare revenue cycles with a mission-driven team
- • Join a company that recently closed a $16M Series A led by Bessemer Venture Partners
- • Collaborate with a small, early-stage team where individual impact is significant and visible
- • Be part of an AI-native platform transforming denial management and revenue recovery
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Amperos Health, Inc.
Amperos Health provides an AI-powered solution named Amanda, designed to automate and accelerate the collections and denials management process for healthcare organizations. Amanda assists Revenue Cycle Management (RCM) leaders and billing teams by autonomously following up on outstanding claims, retrieving insurance portal information, calling payors, and summarizing next steps. This technology aims to address staffing shortages and significantly boost collector productivity, reducing the cost to collect by up to 80% and increasing collections by 4%. The company recently announced a $4.2M seed funding round, underscoring its potential in streamlining complex healthcare billing operations and improving financial outcomes for its clients.
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