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Billing Implementation Manager

August Health, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end rollout of August Health’s brand-new Billing product for senior living operators across North America—turning complex revenue-cycle workflows into intuitive, error-free processes that save finance teams hours every week and give families crystal-clear billing transparency.
• Run discovery workshops with CFOs, revenue-cycle directors, and on-site business office managers to map current-state billing pain points, then translate those findings into a tailored configuration plan that preserves existing integrations (e.g., QuickBooks, Yardi, PointClickCare) while unlocking new efficiencies.
• Configure the August Billing platform—chart of accounts, service codes, payer rules, automated late-fee triggers, family portal branding—so that every invoice is accurate on day one and every payment workflow feels effortless to community staff.
• Build and maintain a master project plan in Asana that tracks data-migration milestones, user-training sessions, UAT sign-offs, and go-live criteria; proactively surface risks and mitigation strategies to both internal stakeholders and customer executives.
• Deliver role-based training programs: deep-dive sessions for corporate billing analysts, quick-start videos for community business coordinators, and family-facing tutorials that reduce inbound “Why is my bill different this month?” calls by 30 %.
• Travel up to 15 % to host on-site go-live celebrations, observe real-world usage, and gather feedback that directly shapes the next sprint’s roadmap; convert those field insights into internal playbooks and Loom videos that scale your expertise across the growing Implementation team.
• Serve as the voice of the customer within Product & Engineering, presenting quarterly “Billing Voice” reports that highlight adoption blockers, feature gaps, and ROI wins—turning your frontline observations into roadmap priorities that move ARR and NPS.
• Develop reusable assets—CSV templates, integration scripts, configuration checklists, and KPI dashboards—that cut future implementation timelines by 25 % and ensure every new customer experiences the same white-glove standard you set for launch customers.
• Partner cross-functionally with Customer Success, Support, and Sales to craft a seamless post-launch handoff, including 30-60-90-day success plans, executive QBR agendas, and expansion roadmaps that grow account value.
• Champion August’s values daily: leave every customer environment better than you found it, take decisive ownership when scope creeps, celebrate teammates’ wins, and maintain an open, humble mindset when iterating on process.

🎯 Requirements

• 2+ years in a customer-facing role (Implementation, Customer Success, or Professional Services) with ownership of complex SaaS rollouts
• Hands-on experience with billing, accounting, or revenue-cycle management—comfortable reading GL mappings, aging reports, and payer remits
• Track record of translating finance or healthcare workflows into technical configuration specs; senior living or post-acute experience strongly preferred
• Exceptional project-management discipline—proficient in Asana, Smartsheet, or similar—and the ability to juggle 5–8 concurrent implementations without dropping details
• Willingness to travel up to 15 % across North America for on-site discovery, training, and go-live events

🏖️ Benefits

• 100 % company-paid premiums for health, dental, and vision coverage plus HSA contributions
• Market-competitive salary and significant equity option grants backed by top-tier Silicon Valley investors
• 2 % 401(k) match, Rightway Health Advocacy, and Spring Health Mental Wellness services
• Flexible PTO policy, 100 % paid family leave, and two all-expenses-paid company offsites per year (next one in 2026)

Skills & Technologies

Spring

Remote

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August Health, Inc.

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About August Health, Inc.

August Health provides software for senior living operators to digitize clinical and operational workflows. Its platform combines electronic health records, care planning, medication management, and analytics to replace paper-based processes in assisted-living communities. Features include real-time resident charts, incident tracking, compliance reporting, and integrations with pharmacies and labs. The company targets multi-site operators seeking scalable, interoperable solutions to improve care quality, reduce administrative burden, and meet regulatory requirements.

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