Billing Manager

📋 Description

• • Amplify Education, Inc., a distinguished leader in K–12 education since 2000, is seeking a highly skilled and detail-oriented Billing Manager to oversee its day-to-day billing operations. As a pioneer in next-generation curriculum and assessment, Amplify is dedicated to engaging all students in rigorous learning and fostering deep, creative thinking. Our innovative programs in ELA, math, and science, along with our formative assessment tools, empower educators to identify and address the specific instructional needs of every student, building a strong foundation in early reading and math. Serving over 15 million students across all 50 states, Amplify is committed to providing educators with powerful tools to understand and respond to diverse student needs.
• • In this critical remote role, the Billing Manager will be instrumental in ensuring the accuracy, timeliness, and compliance of all customer invoicing. This position demands a proactive approach to managing the entire order-to-cash cycle, working collaboratively with sales, revenue accounting, finance, and other cross-functional teams. A key responsibility will be the meticulous management of sales tax filings and reconciliations, ensuring adherence to company policies, contractual obligations, and relevant tax laws. The Billing Manager will also play a pivotal role in maintaining robust internal controls, generating comprehensive billing-related reports, and spearheading initiatives for process optimization and efficiency gains within the billing department.
• • Key responsibilities include:
• • Overseeing the end-to-end process of preparing, processing, and issuing customer invoices, guaranteeing absolute accuracy and strict compliance with all contractual terms and established company policies.
• • Proactively managing the resolution of any billing discrepancies, processing necessary adjustments, and issuing credit memos, working in close coordination with the finance, revenue accounting, and customer-facing teams to ensure swift and satisfactory outcomes.
• • Fostering strong collaborative partnerships with Sales, Customer Success, and Finance departments to streamline and enhance the order-to-cash cycle, with a continuous focus on improving the overall customer billing experience.
• • Establishing and maintaining robust internal controls within the billing function, preparing detailed documentation to effectively support external audits and internal reviews, ensuring transparency and accountability.
• • Diligently monitoring all aspects of billing operations, developing and presenting insightful reports on key billing metrics, performance indicators (KPIs), emerging trends, and overall process performance for senior management review and strategic analysis.
• • Actively identifying opportunities for process improvements, leading the implementation of initiatives to streamline workflows, significantly increase accuracy, and enhance the overall efficiency of billing operations.
• • Supervising, mentoring, and developing the billing staff, or effectively coordinating with shared service resources, providing essential guidance, comprehensive training, and ongoing support to ensure team success.
• • Accurately processing all sales and use tax obligations, meticulously calculating taxes based on customer location, product taxability, and applicable exemptions, leveraging specialized systems like Avalara.
• • Maintaining comprehensive and detailed records of all tax calculations, exemption certificates, and all supporting documentation, ensuring a high level of organization and audit readiness.
• • Performing thorough reconciliations of sales and use tax filings against the sales tax charged on customer invoices, ensuring financial accuracy and compliance.
• • Diligently reviewing customer tax exemption certificates, verifying their validity, and ensuring that all proper documentation is current and compliant with regulations.
• • Contributing to a culture of continuous improvement by proactively seeking and implementing best practices in billing and tax compliance.
• • Ensuring that all billing activities align with Amplify's mission to support educators and students through high-quality educational programs and assessments.