Billing & Refunds Coordinator

Ryzlabs Inc.

Job Overview

Location

Argentina

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for key sellers, providing proactive updates on sales proceeds, payout schedules, and payment status to ensure transparency and trust.
• Manage the end-to-end execution of billing workflows, including invoice generation, payment reconciliation, and collection follow-ups for high-volume digital marketplace transactions.
• Process and validate high-volume refund requests with precision, ensuring compliance with company policies and payment platform guidelines (e.g., Stripe).
• Maintain accurate financial records by creating and posting journal entries in ERP systems, ensuring alignment between transactional data and general ledger accounts.
• Reconcile discrepancies between payment gateways, accounting systems, and seller accounts to resolve mismatches in funds received, withheld, or disbursed.
• Collaborate with customer experience and finance teams to translate complex payment issues into clear, empathetic communication for sellers and customers.
• Monitor and report on payment delays, failed transactions, and refund trends to identify systemic issues and support process improvement initiatives.
• Ensure all billing and refund activities adhere to regional financial regulations and tax requirements applicable to LATAM markets.
• Utilize Excel, Stripe dashboards, and internal ERP tools to analyze transaction data, track key metrics, and generate daily/weekly operational reports.
• Maintain strict confidentiality and data integrity when handling sensitive financial information related to seller earnings and customer payments.
• Support cross-functional process optimization by documenting current workflows, identifying bottlenecks, and proposing scalable solutions for billing and refund operations.
• Work within defined SLAs to ensure timely resolution of seller inquiries and refund processing, contributing to improved customer satisfaction and retention.
• Coordinate with internal teams to update payment terms, payout thresholds, and fee structures in internal systems based on policy changes.
• Participate in audits and compliance reviews by preparing documentation, responding to data requests, and ensuring audit trails are complete and accurate.
• Adapt quickly to changes in payment platforms, marketplace policies, and regional financial regulations impacting seller payouts and refund eligibility.

🎯 Requirements

• Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service, or a related field preferred
• Proven experience managing billing, refunds, or financial operations in a digital marketplace or e-commerce environment
• Proficiency in Excel, Stripe, and ERP systems for transaction processing and data reconciliation
• Strong attention to detail with a track record of accuracy in high-volume financial workflows
• Ability to communicate complex payment issues clearly and empathetically to sellers and customers
• Experience working in a remote, fast-paced environment with cross-functional teams

🏖️ Benefits

• Remote work opportunity exclusively for candidates located in LATAM
• Opportunity to work at the intersection of finance operations and customer experience in a growing digital marketplace
• Exposure to global payment systems and international financial workflows
• Direct impact on seller satisfaction and platform trust through accurate and timely financial support

Skills & Technologies

Remote

Degree Required

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Ryzlabs Inc.

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About Ryzlabs Inc.

Ryzlabs is a technology venture studio founded in 2021 by ex-Stripe and Google operators. Based in San Francisco and Buenos Aires, it partners with Latin American founders to build and scale B2B SaaS companies. The firm provides capital, engineering talent, go-to-market expertise, and operational support from idea through Series A, aiming to accelerate innovation across fintech, e-commerce enablement, and vertical SaaS sectors.

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