Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Billing/Scheduling Associate I (Remote) role at Washington University in St. Louis is a critical frontline position supporting ophthalmology patient access by managing insurance verification, referral coordination, and appointment scheduling — all conducted remotely with no direct patient contact. This role ensures seamless patient flow into care by acting as a liaison between patients, clinical staff, and third-party payers, directly contributing to timely access to specialized eye care services.
- • Day-to-day responsibilities include obtaining and verifying patient insurance information over the phone or email, counseling patients on financial assistance options, and coordinating with physicians and clinical staff to schedule urgent or referred appointments. The associate reviews and updates patient schedules for new arrivals, places appointment reminder calls, and explains billing processes to patients and payers while resolving routine inquiries. They also assist with sending reminder cards, maintaining basic account records, utilizing the Relatient patient reminder system to contact patients or adjust schedules, and collaborating with team members to resolve simple operational issues.
- • The role is based within Washington University’s Department of Ophthalmology, part of a world-renowned academic medical center committed to excellence in patient care, research, and education. Though the work is performed remotely, the position requires initial in-person training on the Medical School campus to ensure familiarity with systems, protocols, and university standards. The team operates in a supportive, mission-driven environment where precision, empathy, and communication are valued.
- • In this role, the associate will develop strong interpersonal and administrative skills in a healthcare setting, gain hands-on experience with medical billing systems and insurance workflows, and build foundational knowledge of ophthalmology practice operations. Success in this position can serve as a stepping stone to advanced roles in medical administration, patient access coordination, or healthcare operations within WashU or the broader health sector.
🎯 Requirements
- • High school diploma or equivalent (GED) or combination of education and/or experience
- • Preferred: One year of experience in billing systems, third-party claims, or a medical office setting, along with related customer service experience
- • Preferred: Skills in financial information handling, insurance verification, interpersonal communication, organizing, and prioritization
🏖️ Benefits
- • Up to 22 days of vacation, 10 recognized holidays, and sick time annually
- • Competitive health insurance packages with priority appointments and lower copays/coinsurance for employees and eligible dependents
- • WashU provides a defined contribution 403(b) Retirement Savings Plan with university contributions starting at 7% when employees contribute
- • Free Metro transit U-Pass for eligible employees to support sustainable commuting
- • Tuition remission benefits: 100% coverage for dependent undergraduate tuition at WashU and 40% elsewhere after seven years of service
- • Four weeks of caregiver leave to bond with a new child, plus family care resources for ongoing childcare and adult care needs
- • Wellness programs including annual health screenings, mental health resources, mindfulness courses, financial counseling, and access to dietitians via the Employee Assistance Program (EAP)
Skills & Technologies
About Washington University in St. Louis
Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.
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