Job Overview
Location
SĂŁo Paulo
Job Type
Full-time
Category
Operations
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • The BR Payments Ops Specialist role is critical to ensuring seamless, secure, and compliant payment operations for Sportygroup B.V. across Brazil, directly impacting customer trust, transaction success rates, and regulatory adherence in a high-growth fintech environment.
- • This position bridges technical payment systems, local financial partners, and customer-facing teams to maintain operational excellence and drive continuous improvement in payment flows.
- • Day-to-day responsibilities include supporting end-to-end payment processes such as deposits, withdrawals, refunds, and reconciliations while resolving customer queries with precision and urgency.
- • The specialist will actively collaborate with local payment providers and banks to troubleshoot and resolve transaction-related issues, ensuring minimal disruption to users.
- • Real-time transaction monitoring is a core function, requiring vigilance to detect, investigate, and escalate suspicious or potentially fraudulent activity in alignment with risk and compliance protocols.
- • The role involves analyzing customer payment behavior and trends to identify friction points and recommend data-informed improvements to payment methods and user flows.
- • Operational excellence is driven through documenting workflows, creating and updating SOPs, and contributing to process enhancements that increase efficiency and reduce errors.
- • The specialist will support the integration and testing of new payment technologies and solutions, helping Sportygroup stay at the forefront of payment innovation in Brazil.
- • Ensuring full compliance with local and international payment regulations, internal policies, and anti-money laundering (AML) standards is a non-negotiable aspect of the role.
- • During system outages or payment incidents, the specialist provides timely, coordinated support to minimize customer impact and restore service quickly.
- • The role operates within a remote-first, fast-paced environment requiring strong self-management, adaptability, and proactive communication across time zones and teams.
- • The Payments Ops Specialist will work closely with internal stakeholders in operations, customer service, risk, and product teams to align payment performance with broader business goals.
- • This position offers the opportunity to develop deep expertise in Latin American payment ecosystems, including local payment methods, banking rails, and regulatory frameworks specific to Brazil.
- • The specialist will gain hands-on experience with payment gateways, PSP integrations, transaction monitoring tools, and reconciliation systems used in global fintech operations.
- • Through cross-functional collaboration and incident response, the role builds strong problem-solving, stakeholder management, and crisis communication skills.
- • Success in this role can lead to advancement into senior payments operations, risk management, or product-focused payments roles within Sportygroup’s growing global fintech footprint.
🎯 Requirements
- • Bachelor’s degree in Finance, Business, Risk Management, or a related field (or equivalent professional experience).
- • 2–3 years of hands-on experience in payments, financial operations, fintech, or e-commerce environments.
- • Fluency in English (written and spoken) to effectively communicate with global teams and external partners.
- • Solid understanding of payment systems, fund flows, reconciliation processes, and local Brazilian payment methods.
- • Experience with payment gateways, PSPs, or transaction monitoring tools is preferred but not mandatory.
- • Strong analytical and problem-solving abilities with a data-driven mindset to interpret trends and drive improvements.
- • Excellent communication and interpersonal skills to collaborate across teams and manage external provider relationships.
- • Proven ability to manage multiple priorities, adapt quickly, and thrive in a fast-paced, remote-first work setting.
🏖️ Benefits
- • Sportygroup operates as a remote-first company with a strong commitment to sustainability and environmental responsibility.
- • Competitive base salary supplemented by quarterly individual performance-based bonuses.
- • Generous 28 days of paid annual leave to support work-life balance and well-being.
- • Core working hours of 10am–3pm in local time zone, with flexibility outside this window for autonomy and personal scheduling.
- • Referral bonuses and flash bonuses to recognize employee contributions and team growth efforts.
- • Provision of top-of-the-line equipment to ensure a productive and seamless remote work experience.
- • Annual company retreats designed to foster internal networking, team bonding, and cultural alignment across global teams.
Skills & Technologies
Remote
Degree Required
About Sportygroup B.V.
SportyGroup is a leading digital sports media company that operates a portfolio of popular sports websites and applications. The company focuses on delivering engaging content, real-time scores, statistics, and betting-related information to a global audience of sports enthusiasts. Their business model revolves around advertising, affiliate marketing, and data-driven insights within the sports betting and fantasy sports industries. SportyGroup aims to be the go-to platform for sports fans seeking comprehensive and up-to-date information, leveraging technology to enhance user experience and engagement across various sports disciplines.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Buenos Aires (Alem)
Full-time
Expires Jun 6, 2026
Onsite
15 days ago
