Job Overview
Location
Virtual Office (New York)
Job Type
Full-time
Category
Operations
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level by blending operations, coordination, and administrative support to ensure seamless execution across global stakeholders.
- • Day to day, the person will serve as a central coordinator for Brand team operations, manage complex calendars across time zones, plan and execute meetings (including QBRs and leadership reviews), oversee procurement and travel arrangements, handle expense reporting, support budget tracking, and partner with cross-functional teams like Legal, HR, and Finance to drive alignment and efficiency.
- • Genesys is a global leader in AI-powered customer and employee experience orchestration, employing over 6,000 people who value empathy, collaboration, and ownership, offering the impact of a large tech company with the agility to make a meaningful difference.
- • In this role, the person will develop expertise in operational excellence, AI enablement within brand initiatives, cross-functional stakeholder management, and change management—gaining the ability to anticipate needs, bring structure to complexity, and directly impact the success of the Brand organization through smarter workflows and team engagement.
🎯 Requirements
- • Exceptional organizational and time management skills with strong attention to detail
- • Ability to prioritize and manage multiple assignments with minimal oversight
- • Strong judgment and ability to handle sensitive and confidential information with discretion
- • Excellent written and verbal communication skills
- • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
- • Comfort with emerging technologies and interest in leveraging AI to improve workflows and team effectiveness
🏖️ Benefits
- • Medical, Dental, and Vision Insurance
- • Telehealth coverage
- • Flexible work schedules and work from home opportunities
- • Development and career growth opportunities
- • Open Time Off in addition to 10 paid holidays
- • 401(k) matching program
- • Adoption Assistance
- • Fertility treatments
Skills & Technologies
About Genesys Cloud Services, Inc.
Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.
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