Genesys Cloud Services, Inc.

About Genesys Cloud Services, Inc.

Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.