Sr. Analyst - Information Security Governance, Risk & Compliance

Genesys Cloud Services, Inc.

Job Overview

Location

Virtual Office (Tamil Nadu)

Job Type

Full-time

Full Job Description

📋 Description

• The Sr. Analyst - Information Security Governance, Risk & Compliance role is critical to maintaining Genesys’ compliance posture across global operations, ensuring adherence to key regulatory frameworks such as SOX, PCI, HIPAA, SOC, ISO 27001, and others, directly supporting the company’s ability to operate securely and maintain customer trust.
• Day-to-day responsibilities include assisting in managing audit and certification programs, implementing and monitoring compliance processes, mapping controls across initiatives, developing reporting metrics and dashboards, supporting control owners in defining standards, documenting control failures, providing remediation guidance, conducting risk and gap assessments, and promoting Agile methodologies and automation within the GRC function.
• The role sits within the Information Security & Compliance Team, reporting to the Director of Information Security, Governance, Risk & Compliance, and collaborates with cross-functional teams, business units, and audit/assurance services to strengthen and align compliance efforts across the organization.
• This position offers the opportunity to deepen expertise in enterprise GRC programs, gain hands-on experience with leading compliance frameworks, develop leadership in control automation and reporting, and contribute to building a Center of Excellence for Information Security GRC at Genesys.

🎯 Requirements

• Bachelor’s Degree in Computer Science or equivalent field of study
• 5+ years of experience working with information security management, governance, and compliance principles, practices, laws, rules, and regulations
• 5+ years of experience in information systems auditing, monitoring, controlling, and assessment processes
• Proficiency in risk assessment and direction methodology
• Ability to function effectively within cross-functional and interdisciplinary teams to achieve tactical and strategic goals
• Demonstrated project management, organizational, and facilitation skills
• Excellent communication and presentation skills, with ability to communicate security concepts to technical and non-technical audiences
• High level of personal integrity and ability to handle confidential matters professionally
• ISO LA, PCI QSA, CISSP, CISM, CISA, ITIL, or GIAC certifications desired
• Flexibility to work consistently between 8 am and 5 pm EST (6.30 PM IST to 3.30 AM IST)

🏖️ Benefits

• Opportunity to work with a global leader in AI-powered customer experience orchestration serving over 8,000 organizations worldwide
• Independence to make a larger impact and take ownership of work, despite being part of a large organization with tech-company-level benefits
• Collaboration with a global team of over 6,000 employees who embrace empathy and cultivate collaboration
• Exposure to a wide range of compliance frameworks including SOX, PCI, HIPAA, SOC, ISO 27001, HITRUST, FEDRAMP, and Cyber Essentials
• Involvement in building an Information Security GRC Center of Excellence and promoting automation and Agile practices
• Reasonable accommodations available for applicants with accessibility needs
• Equal opportunity employer committed to fairness and non-discrimination based on protected characteristics

Skills & Technologies

Senior

Remote

Degree Required

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Genesys Cloud Services, Inc.

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About Genesys Cloud Services, Inc.

Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.

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