Sr Account Executive - BFSI

Genesys Cloud Services, Inc.

Job Overview

Location

Virtual Office (Telangana)

Job Type

Full-time

Full Job Description

📋 Description

• Own and drive revenue targets for assigned BFSI (Banking, Financial Services, and Insurance) accounts across India, developing strategic and tactical plans to consistently exceed goals.
• Manage and grow strategic relationships with key BFSI clients including banks, NBFCs, insurance firms, and fintechs through structured account planning and territory management.
• Develop and execute a BFSI-focused go-to-market strategy aligned with industry trends such as digital banking, customer experience modernization, regulatory compliance, and AI-led automation.
• Build and maintain deep relationships with C-level stakeholders including CXOs, Heads of Customer Experience, Digital, IT, and Operations within BFSI enterprises.
• Understand and map the Total Addressable Market (TAM) within the Indian BFSI sector to drive year-on-year growth through proactive pipeline development and deal execution.
• Maintain accurate monthly, quarterly, and yearly sales forecasting with strong deal linearity and forecast hygiene to ensure predictability and transparency.
• Translate client business objectives into value-driven customer experience transformation outcomes using Genesys Cloud solutions including CX, Contact Center, AI, and cloud technologies.
• Align Genesys solutions to BFSI-specific use cases such as customer onboarding, collections automation, service automation, and fraud detection and prevention.
• Identify and pursue new opportunities within BFSI including digital transformation initiatives, legacy system modernization, and cloud adoption programs.
• Drive account-based selling by coordinating cross-functional teams including pre-sales, partners, alliances, and delivery resources to support complex deal cycles.
• Build and maintain industry and competitive intelligence focused on BFSI customer experience trends, regulatory shifts (RBI, IRDAI, SEBI), and competitor positioning.
• Represent Genesys at the highest levels within customer and partner organizations to strengthen market presence and credibility.
• Demonstrate execution excellence, customer success orientation, and long-term account growth mindset in all client engagements.
• Travel within and outside the region as required to support client meetings, presentations, and strategic initiatives.
• Provide transparent reporting to leadership on pipeline health, deal progress, and forecast accuracy with disciplined pipeline management practices.
• Maintain strong business, financial, and regulatory awareness specific to the Indian BFSI ecosystem.
• Exhibit strong negotiation, objection handling, and deal-closing skills in complex enterprise sales environments.
• Collaborate effectively across functions and influence stakeholders at all organizational levels to align on customer outcomes and sales objectives.
• Proactively engage with partners and alliances to expand reach and accelerate growth within the BFSI vertical.

🎯 Requirements

• 5+ years of experience selling complex enterprise solutions within BFSI accounts
• Proven track record of meeting or exceeding sales targets in enterprise environments
• Strong understanding of the Indian BFSI landscape including banking, insurance, NBFCs, and fintech ecosystems
• Experience in CX / Contact Center / Customer Engagement solution selling
• Demonstrated ability to engage C-level stakeholders and lead consultative sales cycles
• Willingness to travel within and outside the region

🏖️ Benefits

• Opportunity to make a large impact on company direction and take ownership of work
• Independence to shape strategy within a high-growth, global organization
• Access to Genesys Cloud, an AI-powered Experience Orchestration platform
• Collaborative culture with emphasis on empathy and teamwork
• Competitive compensation and benefits package comparable to larger tech companies
• Exposure to cutting-edge AI and cloud technologies in a regulated industry

Skills & Technologies

Senior

Onsite

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Genesys Cloud Services, Inc.

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About Genesys Cloud Services, Inc.

Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.

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